Computer restarts while playing Fallout 3 and Planetside 2


  1. Posts : 52
    Windows 7 Proffesional 64bit
       #1

    Computer restarts while playing Fallout 3 and Planetside 2


    So my girlfriends computer that I built keeps crashing when she's playing games. I suspect an overheating issue because we're using a stock cpu cooler but maybe you guys can help.

    She's using..
    AMD a10-5800k
    ASRock FM2A75 Pro4-M
    8GB - Corsair 1600hz Vengance RAM
    Antec 450w PSU
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    Your dumps indicate 0x124 hardware error and in particular a cache error but that is often misleading
    I notice you have no windows updates installed and no SP1 these are important and should be installed straight away it could just be missing hardware drivers causing your problem
    After installing all updates if crashes continue have a look through this thread for a bit of info/things to try
    Stop 0x124 - what it means and what to try

    I would start with a bios update, if your running an SSD check firmware is updated and also check chipset drivers and reinstall if necessary
    It could be a faulty CPU just trying to eliminate possibilties

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa8008063038, 0, 0}
    Probably caused by : AuthenticAMD
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008063038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
     
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`031bd6f0 fffff800`02ccca89 : fffffa80`08063010 fffffa80`06d06680 00000000`00000012 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031bdc10 fffff800`02bae547 : fffffa80`08063010 fffff800`02c275f8 fffffa80`06d06680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031bdc40 fffff800`02b16b95 : fffff800`02c89360 fffffa80`07c3d828 fffffa80`07c3d820 fffffa80`06d06680 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031bdc80 fffff800`02a91161 : fffff880`0119ee00 fffff800`02b16b70 fffffa80`06d06680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031bdcb0 fffff800`02d27166 : ffffffff`f7ffffff fffffa80`06d06680 00000000`00000080 fffffa80`06c74b30 : nt!ExpWorkerThread+0x111
    fffff880`031bdd40 fffff800`02a62486 : fffff880`02f64180 fffffa80`06d06680 fffff880`02f6efc0 ffedfffe`bbbfffff : nt!PspSystemThreadStartup+0x5a
    fffff880`031bdd80 00000000`00000000 : fffff880`031be000 fffff880`031b8000 fffff880`031bd2c0 00000000`00000000 : nt!KiStartSystemThread+0x16
     
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: AuthenticAMD
    IMAGE_NAME:  AuthenticAMD
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    Followup: MachineOwner
    ---------
    0: kd> !errrec [fffffa8008063038]
    ===============================================================================
    Common Platform Error Record @ fffffa8008063038
    -------------------------------------------------------------------------------
    Record Id     : 01ce2ce2cf9979c5
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/30/2013 1:06:37 (UTC)
    Flags         : 0x00000002 PreviousError
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80080630b8
    Section       @ fffffa8008063190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000610f01
    Processor ID  : 0x0000000000000002
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8008063100
    Section       @ fffffa8008063250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000002
    CPU Id        : 01 0f 61 00 00 08 04 02 - 0b 32 98 36 ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ fffffa8008063250
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8008063148
    Section       @ fffffa80080632d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHELG_IRD_ERR (Proc 2 Bank 1)
      Status      : 0xf600000000100153
      Address     : 0x0000000000000000
      Misc.       : 0x0000000000000000
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:48.
Find Us