BSOD after sleep mode


  1. glbell
    Posts : 3
    Windows 7 ultimate SP1 64bit
       New #1

    BSOD after sleep mode


    All,

    I need some help here please.

    My PC is the network for all the IT equipment in the house, so always on. (there are 3 physical HDD's installed) C: is windows and all system & software D: is all user created files G: iS a copy of D:

    I have screen going off after 15 mins and HDD power down after 1 hour.
    Most days when use the PC and click on it after sleep mode I get the BSOD.

    I have done the following already

    1. Run memtest - NO errors
    2. Run cmd SCANNOW
    3. Have updated all drivers using Uniblue drive scanner 2013 and Drivermax

    I can send copies of the error logs if that helps. From analysing blue screen errors, the main errors are reported as :-

    a. ntoskrnl.exe
    b. ntfs.sys
    c. fltmge.sys

    error types are:
    a. page fault in non paged area
    b. system service exception
    c. ntfs file system

    Your help would be greatly appreciated
    thanks
    Graeme.
    Last edited by glbell; 31 Mar 2013 at 05:27. Reason: added attachment
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  3. Northernsoul55
    Posts : 2,014
    Windows 7 Professional 64bit
       New #2

    Before we begin please post back the following information:

    Windows Updates and Activation

    Cheers

    Dave
      My Computer
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  4. glbell
    Posts : 3
    Windows 7 ultimate SP1 64bit
    Thread Starter
       New #3

    BSOD after sleep mode


    Dave

    thanks - sorry about the delay I am just back.
    I have now added a brand new data dump called GLBELL_2, it seems a few items were missing.
    I have also ran a comprehensive malware analytics on all HDD's - nothing found.

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-33KRQ-KY2W3-VQWTK
Windows Product Key Hash: Axi1Cf2IY1jxSxWoW6hWHiM9tRY=
Windows Product ID: 00426-069-6033817-86838
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {1CC626A8-9F86-442D-A7E8-FD5E02068B0A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Diversity\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CC626A8-9F86-442D-A7E8-FD5E02068B0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VQWTK</PKey><PID>00426-069-6033817-86838</PID><PIDType>5</PIDType><SID>S-1-5-21-4271782110-453285408-1285289042</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KC975AA-ABU a6332.uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080104000000.000000+000</Date></BIOS><HWID>4A583607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-603381-00-2057-7601.0000-0912013
Installation ID: 017991538443910971181201270013242983766555532776444910
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VQWTK
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 01/04/2013 16:27:48

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:1:2013 15:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GEs8hbtkgAUqxzv8HzE18pyCNLWxw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    You are aware that your Product Key is from a subscription MSDN account?

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
      My Computer
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  7. glbell
    Posts : 3
    Windows 7 ultimate SP1 64bit
    Thread Starter
       New #5

    Hi Noel

    Yes key is all OK and as expected , no probs with that.
      My Computer
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