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Windows 7: BSOD while watching movies and also randomly, suspecting HDD overheat

01 Apr 2013   #1

Windows 7 Home Premium x64
BSOD while watching movies and also randomly, suspecting HDD overheat

Hi everyone,

I have a Gateway AIO computer running Windows 7 Home Pre x64.

In the past few months, it has been BSOD occasionally while I was watching movie and browsing the web. Also, lately, it has been BSOD when there is no heavy activity at all on the computer.

When it tried to re-boot, it gave me this error message:"PXE-E61: Media test failure, check cable" and would not boot to windows.

I tried to go into the BIOS and check and I see that the BIOS did not recognize my HDD on the SATA port.

So I suspect something is wrong with the HDD. It is a Seagate 500GB 7200RPM.

After I let the computer cool down for a while, then it can boot to windows again.

After a few hours or a fews days the problem come back again. So I opened up the computer and take out the HDD and it feels kinda hot to my touch, not burning hot but above warm level, although I really don't know how hot can a HDD get and still function normally.

I have collected the dump files by SF Diagnostic tools and attached it here.

Please help me find out what's wrong.

Thank you very much.

My System SpecsSystem Spec
01 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You're probably right. Dumps show possible problems with HDD.

7A and F4/ Storage/Hard Drive related. Be sure to keep a back up of all your stuff.

Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
01 Apr 2013   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1

After you install Crystal it will show your HDD temp, 50C is the max. You see mine is only 31C but in a desktop, inside a AIO it may run hotter.
Attachment 262123
My System SpecsSystem Spec


 BSOD while watching movies and also randomly, suspecting HDD overheat

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