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Windows 7: Random freezing and BSOD

02 Apr 2013   #1

Windows 7 Ultimate x64
Random freezing and BSOD

Hi all, here is my system specs:

Abit IP35 Pro
Core 2 Quad Q6600 2.4
Geforce GTX 460
8GB DDR2-800 (4x2GB)
750w PSU
Antec Solo case

So this is a new system build, with parts I got from a really good friend of mine second hand. It's all been working fine, benchmarks are good, temps are excellent, but it's been BSODing and freezing randomly during gaming. Occasionally the motherboard gives off one short system beep but this doesn't seem to be related to the crashing. Temps are around 60-65 for GPU and 50-60 for CPU when under heavy load. It came with 3x2GB but my friend said one of them was causing crashes so he had removed it. I replaced it with 2x1GB of the same speed as the other ram and it was fine for a day or so until it started doing the same thing again. So I replaced the ram with 2x2GB brand new, same speed again but it's still crashing and BSODing.

I read somewhere that it might need more voltage for the ram, as it has all 4 slots filled up. I checked and they're rated for 1.8v but I increased it to 1.9v just in case that fixed it.

Any ideas what might be causing it? I have the BSOD dump file for the latest crash if that helps. I have no idea how to fix this by myself.

Thanks in advance.

Edit: I noticed in speedfan that the ram voltage was dropping occasionally to 1.78v which is why I thought increasing it might help, and it's now showing as 1.88v when I set it to 1.9v, so could that small drop in voltage cause a crash or system beep?

My System SpecsSystem Spec
02 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

My System SpecsSystem Spec
04 Apr 2013   #3

Windows 7 Ultimate x64

Sorry for posting in the wrong place. Here is the information requested.

Edit: I've today noticed that it will only cold boot when laying on its side. However I've recently pulled the whole thing apart to change the cpu fan and I'm 100% sure everything is reseated, and it's totally dust free. I changed the CPU fan because of this problem so it was occurring before as well.
My System SpecsSystem Spec

04 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

Before we begin troubleshooting please post the following here: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
04 Apr 2013   #5

Windows 7 Ultimate x64

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D4DA14A5-1D72-47A2-855D-C2BED491710A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4DA14A5-1D72-47A2-855D-C2BED491710A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2029434445-2401317930-1084648785</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>91D13D07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-2057-7601.0000-0852013
Installation ID: 009724694113256420910464416866507053190593330724732034
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 04/04/2013 18:32:43
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  SSDT   PmRef  CpuPm
My System SpecsSystem Spec
04 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

It appears that this install is counterfeit, the SLIC table matches an HP but is installed on an OEM board, and your Bios predates Windows seven by a good two years, and this would only be possible if you had an upgrade key or a retail key. Where did you get your copy of Windows from?
My System SpecsSystem Spec
04 Apr 2013   #7

Windows 7 Ultimate x64

It's a copy that came with my old PC which I got from a shop about a year ago. It's never popped up with the windows genuine stuff and I've reinstalled it many times on my old PC and at least 3 times on this one!
My System SpecsSystem Spec
04 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

Unfortunately we do not support counterfeit installs of Windows. If you wish to receive further help please reformat your drive and install a legal copy of windows, If there is a COA sticker on the case of your computer you can download the version of windows the computer is licensed for and install it using the product key on the COA sticker.
My System SpecsSystem Spec
17 Apr 2013   #9

Windows 7 Ultimate x64

Thanks. If I wanted to be told to reformat my computer to fix the problem I'd have asked my Nan.
My System SpecsSystem Spec
17 Apr 2013   #10

64-bit Windows 10 Pro

In that case, you can walk the plank. Goodbye.
My System SpecsSystem Spec

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