BSOD Problem - Which Dump file to upload?

Jayhen93 · 13 Apr 2013

Dear Dave

I had hoped to be posting an update with simply a 'no probs' ending, but ...

but first:

I have removed all vestiges of McAfee. As I never installed it, just d/l accidently, I had already used CCleaner to remove the main parts, so used the McAfee consumer Products Removal Tool (MCPR) to clean out the remnants (from: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)) Registry checked and nothing McAfee left.

I ran SFC Scannow again, with much the same report as before - something awry with DFDWiz.exe.

I have not replaced my various security programmes, as I have been running them happily for some time and am loathe to switch to something I'm not so familiar with at the moment.

My windows updates are all up to date. The only optional one I am ignoring is the Bing thing, which I do not want. I keep a wary eye on the startup and remove the obvious things that creep in, but I am a bit careful with this now since partially disabling my Citrix set up once by cleaning startup too zealously. I need Citrix functioning for work.

I ran the Acer Update programme that came pre-installed and it found nothing to update

So I was contemplating the list of drivers on the Acer site, and wondering where to put them. For example the Chipset driver listed first on the Acer list doesn't seem to match anything I can see in my Device Manager.

Some of my drivers may be old because I am running a few fairly ancient pieces of hardware, eg Canon ip4200 printer, CanoScan LiDE 50F scanner, and an old wireless HP keyboard (HID keyboard device).

Anyway, I was having a chat about that and other things this morning with the light of my life in QLD, and, as you do, took a wander with him around Japan on google maps when - boof - the lights went out and darkness descended!

No blue screen no alarm bells, just switched off. First such incident since 1st April.

So here is another zip file with stuff. I can't be certain but there does seem to be a relationship between using graphics, eg google maps, picasa, skype and the crashes. I hope maybe there is something more telling in this one.

Kind regards

N

koolkat77 · 17 Apr 2013

Code:

Start Menu\Programs\Auslogics	Public:Start Menu\Programs\Auslogics	Public
Start Menu\Programs\Auslogics\Disk Defrag	Public:Start Menu\Programs\Auslogics\Disk Defrag	Public
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Start Menu\Programs\Spybot - Search & Destroy 2	Public:Start Menu\Programs\Spybot - Search & Destroy 2	Public

So you've been using 2 antivirus software? McAfee and avast! ?

Running multiple AV's can cause stuff such as BSOD. The assumptions you make about your PC and why they're probably wrong

We do not recommend 3rd party Disk defrag software, please uninstall Auslogics software. Disk Defragmenter - Open and Use

Spybot S&D has issues with windows 7, please remove it as well.

Uninstall the above software this way:

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries) then, reinstall the latest version available from the mfg website or a good source like filehippo.com

Upload your CBS log following instructions step 4 here: Windows Update Posting Instructions

4. Log Collection

The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.
Navigate to the following folder:
C:\Windows\Logs
Right-click and on the CBS folder and select Copy.
Minimise all open windows and right-click on your Desktop, then select Paste.
Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
A file, CBS.zip should appear on your Desktop.

Heat:

Only use the laptop on a hard surface with nothing blocking any of the vents.

Use a laptop cooling pad if possible

Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

For monitoring heat of the system, use Speccy or HWMonitor:

Speccy System Information
HWMonitor

Post a screen shot using Crystal Disk Info:
CrystalDiskInfo Standard Edition
How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Startup Programs - Change

Troubleshoot Application Conflicts by Performing a Clean Startup

Jayhen93 · 17 Apr 2013

Thank you KoolKat

I shall read this carefully and consider when I'm not about to dash out to work.

But for the meantime, herewith CBS log and a screenshot. I'm assuming you wanted the screenshot of the Speccy numbers, if it was something else, please say.

cheers for now

N

NoelDP · 17 Apr 2013

Code:

 Line 7459: 2013-04-12 11:22:27, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
 Line 7460: 2013-04-12 11:22:27, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"DFDWiz.exe" of Microsoft-Windows-Disk-Failure-Diagnostic-User-Resolver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix for that error a little later - trying to play catchup at the moment!

koolkat77 · 18 Apr 2013

NoelDP said:

Code:

 Line 7459: 2013-04-12 11:22:27, Info                  CSI    000002fd [SR] Beginning Verify and Repair transaction
 Line 7460: 2013-04-12 11:22:27, Info                  CSI    000002fe [SR] Cannot repair member file [l:20{10}]"DFDWiz.exe" of Microsoft-Windows-Disk-Failure-Diagnostic-User-Resolver, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

I'll post a fix for that error a little later - trying to play catchup at the moment!

@ Noel

@ OP, have you completed all the steps mentioned in my post?

NoelDP · 19 Apr 2013

Thanks for the nudge, KK!
(I spent an hour looking for that post the other night to deal with it - but could I find it?....)

Sorry for the delays....

I've uploaded a file - j93aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\j93aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\j93aa
or
DIR E:\j93aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\j93aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.