PC crashing and rebooting mid-game error codes and DMP file in thread


  1. Posts : 7
    Windows Ultimate 64bit
       #1

    PC crashing and rebooting mid-game error codes and DMP file in thread


    for a while my PC has been crashing while playing certain games, left 4 dead and Minecraft mostly, but it didn't bother me till recently as it has been getting worse.
    what happens is after usually about 15-45 minuets into a game my screen would turn black while audio continues along with my mic for a second or two then my PC reboots with no other issues. there is no frame rate drop prior to the crash and my GPU temp is highest at about 75 and my CPU is usually about 55 (from time to time at 60)
    over the past few days i got Crysis and the crashes are becoming more often and now happen within 10 mins i also discovered i can play campaign for as long as i want without a crash but as soon as i go online i crash in minuets i thought it might be only online but I've also been crashing in Bioshock 1.

    i had a quick look through the event viewer and found a Error corresponding with the crashes which reads:
    "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80204784e0, 0xfffff88008a2d6ac, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040213-17596-01."
    .DMP file attached

    Ive tried updating graphics drivers and a clean reinstall with no success
    I'm on GeForce 314.22
    no current beta drivers are released yet
    i don't have any overclocking on my CPU or GPU but im using MSI afterburn and Core Temp to monitor Temps (these were installed after the crashes began to occur)
    if anyone can help that would be awesome
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    If you are overclocking your hardware, revert back to the normal settings.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Try a dismantle. Clean up the inside of the computer carefully. Clean the fan grills and air vents. When re-seating, dont forget to apply thermal paste to the CPU.

    Check the Power supply. Is it supplying enough power that is necessary?
    eXtreme Power Supply Calculator

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
    _______________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80201094e0, fffff880089e76ac, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80201094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880089e76ac, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+9336ac
    fffff880`089e76ac 4055            push    rbp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`023ada48 fffff880`06f3e000 : 00000000`00000116 fffffa80`201094e0 fffff880`089e76ac ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`023ada50 fffff880`06f11867 : fffff880`089e76ac fffffa80`1a23c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`023ada90 fffff880`06f3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`201094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`023adb40 fffff880`06e37ec1 : fffffa80`1ab7f930 00000000`00000080 00000000`00000000 fffffa80`19224410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`023adbc0 fffff800`0356434a : 00000000`0294ba38 fffffa80`19ef3b50 fffffa80`18857740 fffffa80`19ef3b50 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`023adc00 fffff800`032b4946 : fffff800`0343fe80 fffffa80`19ef3b50 fffff800`0344dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`023adc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+9336ac
    fffff880`089e76ac 4055            push    rbp
    
    SYMBOL_NAME:  nvlddmkm+9336ac
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`080b4000 fffff880`08b5f000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
        CheckSum:         00A8D47C
        ImageSize:        00AAB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 7
    Windows Ultimate 64bit
    Thread Starter
       #3

    Arc said:
    If you are overclocking your hardware, revert back to the normal settings.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Try a dismantle. Clean up the inside of the computer carefully. Clean the fan grills and air vents. When re-seating, dont forget to apply thermal paste to the CPU.

    Check the Power supply. Is it supplying enough power that is necessary?
    eXtreme Power Supply Calculator

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
    _______________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80201094e0, fffff880089e76ac, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80201094e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880089e76ac, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+9336ac
    fffff880`089e76ac 4055            push    rbp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`023ada48 fffff880`06f3e000 : 00000000`00000116 fffffa80`201094e0 fffff880`089e76ac ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`023ada50 fffff880`06f11867 : fffff880`089e76ac fffffa80`1a23c000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`023ada90 fffff880`06f3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`201094e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`023adb40 fffff880`06e37ec1 : fffffa80`1ab7f930 00000000`00000080 00000000`00000000 fffffa80`19224410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`023adbc0 fffff800`0356434a : 00000000`0294ba38 fffffa80`19ef3b50 fffffa80`18857740 fffffa80`19ef3b50 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`023adc00 fffff800`032b4946 : fffff800`0343fe80 fffffa80`19ef3b50 fffff800`0344dcc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`023adc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+9336ac
    fffff880`089e76ac 4055            push    rbp
    
    SYMBOL_NAME:  nvlddmkm+9336ac
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  51427b3c
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    
    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`080b4000 fffff880`08b5f000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Mar 15 07:07:00 2013 (51427B3C)
        CheckSum:         00A8D47C
        ImageSize:        00AAB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Im not overclocking, i have more then enough power (i have a 900W and it calculated under 500W), I've stress tested the card and it hit a max of 65

    My temps right now are
    CPU - between 30-35 with an occasional spike to 40
    GPU - about 35

    In game (In this case Crysis 3)
    CPU - up to 60 but usually 55
    GPU - up to 75 but usually 55-65

    i know its not over heating im fairly sure its something to do with drivers
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The driver is the latest version. So before blaming it, we need to check all the other things.

      My Computer


 

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