Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD while using the computer, watching films or playing games.

05 Apr 2013   #1

Windows 7 Ultimate x64
BSOD while using the computer, watching films or playing games.

This is the first time using this forum so please bare with me.

Basically I'm getting a BSOD when I play games or watch films, even youtube videos cause my computer to BSOD, I've tried narrowing it down myself from reading forum posts, and I think it may be my driver for my graphics card, (GTS 250 512MB x2 in SLI) I have 3 screens, 2 HD either side of a 1680x1050 monitor (dell) and I have a HD LCD TV wired up (HDMI) 32in, I know I can only run 2 screens at once in SLI mode.

In the past my computer has BSOD'd. Sometimes I can go months without getting a single BSOD.

I get the Error something like this in the BSOD: Win2K.sys, service exception error, basically a lot of the common ones related to RAM and Graphics card drivers.

I just want to solve the problem once and for all.

Hope someone can help me.


My System SpecsSystem Spec
05 Apr 2013   #2

Windows 7 Ultimate x64

Here's the Zip with my computer info in
My System SpecsSystem Spec
06 Apr 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

OberZine, the crash dump is not saying anything specific. But it gives some hint of display failure. so try to rollback the display driver to an earlier one which was stable there.
Device Manager - Roll Back Driver

Also stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Check if the PSU supplying adequate power there.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000408523f, fffff8800ac6feb0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeAcquireInStackQueuedSpinLock+5f )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000408523f, Address of the instruction which caused the bugcheck
Arg3: fffff8800ac6feb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi]

CONTEXT:  fffff8800ac6feb0 -- (.cxr 0xfffff8800ac6feb0)
rax=0000000000000000 rbx=ffff7a8008f5f800 rcx=0000000000000000
rdx=fffff8800ac70960 rsi=fffff880031d5180 rdi=ffff7a8008f5f8c0
rip=fffff8000408523f rsp=fffff8800ac70890 rbp=00000000a000000c
 r8=fffff8800ac70960  r9=fffff8a00374c060 r10=fffff880031d5b20
r11=fffff8800ac709c8 r12=00000000a000000c r13=0000000000000000
r14=0000000000000000 r15=fffffa8007df7790
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi] ds:002b:ffff7a80`08f5f8c0=????????????????
Resetting default scope




PROCESS_NAME:  chrome.exe


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000408523f

fffff880`0ac70890 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeAcquireInStackQueuedSpinLock+0x5f

fffff800`0408523f 488717          xchg    rdx,qword ptr [rdi]


SYMBOL_NAME:  nt!KeAcquireInStackQueuedSpinLock+5f

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff8800ac6feb0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KeAcquireInStackQueuedSpinLock+5f

BUCKET_ID:  X64_0x3B_nt!KeAcquireInStackQueuedSpinLock+5f

Followup: MachineOwner
My System SpecsSystem Spec


 BSOD while using the computer, watching films or playing games.

Thread Tools

Similar help and support threads
Thread Forum
BSOD sometimes when playing games , but always when watching Twitch
Let's start with my PC specs: MOBO: Dell 0ry007 CPU: Intel Core 2 Duo E8500 @ 3.16 GHz GPU: Gigabyte Geforce GTX 750 TI OC 2 Gb RAM: 4x1 Gb of Geil DDR2-800 Storage: 1x WD Black 500GB and 1x Kingston SSDNOW V300 120 Gb PSU: Antec Basiq 450W So i made quite a bit of troubleshooting.
BSOD Help and Support
Win 7 x64 BSOD while playing games or watching video
Hello! I'm so frustrated, I just can't find what's my problem is. I'm getting BSODs all the time, main reason is when i'm playing games, or watch videos in browser. I assume some problems with my video card. I've used latest latest Nvidia drivers -still crashing. I've installed older version...
BSOD Help and Support
BSOD while watching films, pausing or scrubbing in particular
hi, having lots of BSOD at the moment. have just recently water cooled my PC, so done some major overclocking. of course the first thing i did when i got BSOD was to put the system back to stock settings. it keeps happening. some other things to note: i have two gtx 580s, one evga, and one...
BSOD Help and Support
BSOD playing any games or watching movies
Hello , this BSOD problem has been getting worse and worse , i dont know if its a virus or not ive used multiple different anti virus and malware programs and they come up with nothing . Well basically whenever im playing my games my entire OS crashes at random times and the other times it will go...
BSOD Help and Support
[HELP]Computer keep freezing while watching videos and playing games.
My computer kept freezing when i watch video in fullscreen or playing games I tried to go to safe mode but my monitor show no signal at the monitor screen I tried uninstall the graphic card then suddenly my monitor screen show no signal I reformatted the com but it still doesn't work When i...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:02.
Twitter Facebook Google+