BSOD while gaming

M3rl1nX · 06 Apr 2013

So, I've been having BSOD problems every few moths for over 1 year. Usually it stops after a few days by itself, but now I don't want to accept it anymore.

The BSOD happens while i play games (for example League of Legends or Dota2). Usually after 5-10 mins max. I've tried to find the cause myself, but didn't have much success.

The usual BSOD i get is :

On Sun 4/7/2013 12:53:21 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040713-26660-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x66580)
Bugcheck code: 0xA (0xB48, 0x2, 0x0, 0xFFFFF8000359E64C)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

Today i got 1 more different BSOD for which i downloaded a hotfix and hopefully is enough :

On Sun 4/7/2013 12:08:31 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040713-53757-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0xEFDC)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88004134FDC, 0xFFFFF88005B56918, 0xFFFFF88005B56180)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Edit: I forgot to mention that sometimes my laptop shuts down instead of BSOD, and tries to restart 2-3 times, but each time only power light goes on, cooler starts, and laptop shuts back down. I don't think it's overheating, cause the keyboard is barely warm, and usually when it overheated (before cleaning it of dust) the keyboard was quite hot. I tried using ubuntu, and it seems to have no problem running it (no crashes, no shutdowns) so that gives me hope it's not a hardware issue with my BSODs.

I've attached my archive hoping someone can help me.
Thanks in advance!

koolkat77 · 06 Apr 2013

Please post the following report before we proceed:

Windows Genuine and Activation Issue Posting Instructions

M3rl1nX · 06 Apr 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-TMH94
Windows Product Key Hash: xY/Q1i6na9ixQyRIIFVzgSRIdwc=
Windows Product ID: 55041-147-5249546-86743
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {1F28B155-D3B0-4D52-B776-5F23E6B2E50C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_ldr.101026-1502
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F28B155-D3B0-4D52-B776-5F23E6B2E50C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-147-5249546-86743</PID><PIDType>6</PIDType><SID>S-1-5-21-709521460-3128247876-1811825015</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5741G    </Model></SYSTEM><BIOS><Manufacturer>Acer            </Manufacturer><Version>V1.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20110425000000.000000+000</Date></BIOS><HWID>DBB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-147-524954-03-1033-7600.0000-3302011
Installation ID: 014893240073982995706171647584721374347004617851678274
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TMH94
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/7/2013 7:53:04 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:15:2013 07:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEA6GEekhU/4BGaMJpRzoJevXf2yizKJtR6BOAQp1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  ASPT			ACRSYS		ACRPRDCT
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm

koolkat77 · 07 Apr 2013

Posted in help requested, now we wait to receive a confirmation that the copies.

Scan your system with the following:

Kaspersky TDSSKiller
- How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner
- One-time virus scanner free with ESET online scanner

--

Any reason for not updating to Service Pack 1?

M3rl1nX · 07 Apr 2013

I scanned my system with both. No threats found.

Usually i turn off updates when i install windows cause (at least when i used to use XP) after a while updates took a huge amount of space and most of them only made my windows work worse...

NoelDP · 07 Apr 2013

The installed Windows Key is a Volume License one - where did you get it from? Unless it was from your college or employer, it's almost certainly counterfeit.
The Installed Office Pro is counterfeit - the Key was stolen from Microsoft itself many years ago and immediately blocked (in about 2004, as I recall).

koolkat77 · 07 Apr 2013

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations.

Windows 7 Help Forums - Forum Rules

M3rl1nX · 07 Apr 2013

The license is from Microsoft DreakSpark. I got it for being a student at a Technical University at Computer Science...

NoelDP · 07 Apr 2013

In that case, it's fine - but you should uninstall the Office Pro, and replace it with a legal copy (probably also available through DreamSpark, assuming you still qualify).

koolkat77 · 07 Apr 2013

Following Noel's instructions get all updates including Service Pack 1:
Learn how to install Windows 7 Service Pack 1 (SP1)

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
At the command prompt, type the following command, and then press ENTER: sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. SFC /SCANNOW Command - System File Checker

Check a drive for errors:
1. Check a drive for errors
2. Check your hard disk for errors in Windows 7
3. Disk Check

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

1. Startup Programs - Change
2. Troubleshoot Application Conflicts by Performing a Clean Startup

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.