Counter-Strike:GO Black Screen Crash


  1. EzRemake
    Posts : 3
    Windows 7 64
       New #1

    Counter-Strike:GO Black Screen Crash


    I keep randomly getting black screen crashes on CS:GO, where the sounds loops and I have no access to the task manager, so must do a hard restart. It seems to happen after I have been playing for awhile, however it is not an overheating issue, as I have been monitoring all heat, and am no where near the upper thresholds.

    I set my computer up to create dump files, however windows doesn't seem to be doing this. Luckily though, steam has its own dump logs, which I have included in my zip

    I have tried:
    --------------
    -Multicore Rending disabled
    -Windows update
    -Updating graphics driver to newest (GeForce GTX580)
    -Lowering shadow quality to lowest
    -Playing in windowed mode
    -Confirmed that nothing is overheating
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  3. EzRemake
    Posts : 3
    Windows 7 64
    Thread Starter
       New #2

    I tried reading the dump files but I'm not really sure how to extract the proper information from them. Any help would be greatly appreciated!
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  4. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #3

    OK had a look at the dump file, and though its not like any dump file I have ever seen it did point me in the proper direction, first thing I did was have a look at the call stack and this popped up in it:

    Code:
    0:000> kb
ChildEBP RetAddr  Args to Child              
002ed40c 778715e9 00000002 002ed45c 00000001 ntdll!NtWaitForMultipleObjects+0x15
002ed4a8 75a21a2c 002ed45c 002ed4d0 00000000 KERNELBASE!WaitForMultipleObjectsEx+0x100
002ed4f0 75a24220 00000002 fffde000 00000000 kernel32!WaitForMultipleObjectsExImplementation+0xe0
*** WARNING: Unable to verify timestamp for crashhandler.dll
*** ERROR: Module load completed but symbols could not be loaded for crashhandler.dll
002ed50c 6660478b 00000002 002ed528 00000000 kernel32!WaitForMultipleObjects+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 crashhandler+0x2478b
    A little research tells me that this may indicate corruption of steam files caused by avg:

    "Corrupt Game Files" and "CrashHandler.dll" errors ... help? :: Help and Tips

    that thread has some good information about how o deal with the situation.
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  6. EzRemake
    Posts : 3
    Windows 7 64
    Thread Starter
       New #4

    Thank you for your reply! I was trying to figure it out, and saw exactly that post, so I uninstalled AVG last night, but have yet to do play the game to see if I crash. I'll post again if I crash tonight, and then we'll know whether or not its AVG.
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  7. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #5

    I Look forward to seeing your results.
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