BSOD on new pc build: 1000007E

Tustiino · 10 Apr 2013

Hello, i have recently build a new pc and am experiencing BSOD on a very frequent basis, while doing a large range of things (ranging from placing games to simply browing the web).

The BSOD code is 1000007E. I have loaded the dump file into WinDbg (64x) and scanned through it.
These are the key findings:
BugCheck 1000007E, {ffffffffc0000005, fffff80002ed47e9, fffff880009a99d8, fffff880009a9240}

Probably caused by : memory_corruption ( nt!MmZeroPageThread+3d4 )

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ed47e9, The address that the exception occurred at
Arg3: fffff880009a99d8, Exception Record Address
Arg4: fffff880009a9240, Context Record Address

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nt!MmZeroPageThread+3d4
fffff800`02ed47e9 f0410fba6d1000 lock bts dword ptr [r13+10h],0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

-------------------------------------------
The Dump file has also been attached for analysis.
Any help with this would be greatly appreciated. Many thanks, James

Dsprague · 10 Apr 2013

Right off the bat I notice you done have service pack one installed please install it:

Learn how to install Windows 7 Service Pack 1 (SP1)

next looking through your dump file it seems that your display driver was at fault:

Code:

fffff880`009a9508  fffff880`048d235dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x3635d

Driver Reference Table - atikmdag.sys

Code:

fffff880`009a93c8  fffff880`03e61d1dUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x3bd1d

Driver Reference Table - atikmpag.sys

you can update them from here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

Tustiino · 11 Apr 2013

Thanks:) i'll give that a try and let you know if i have any luck:)

Dsprague · 11 Apr 2013

I look forward to your results, if you do have another BSOD please post back here with the new dump files.