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Windows 7: BSOD when usiing Adobe CS6 on Lenovo X230 Laptop

11 Apr 2013   #1

BSOD when usiing Adobe CS6 on Lenovo X230 Laptop


This laptop has previously bluescreened so all the drivers have been updated as much as possible but it is now bluescreening again multiple times a day.

I have attached the .dmp file as I was unable to run the extra software.

I have put it through windbg but it points to ntkrnlmp.exe which isn't to helpful

Can anyone shed a bit more light on what may be causing the bluescreen?

Many Thanks!!

My System SpecsSystem Spec
11 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

WDDM KMD Loader - DisplayLink Core Software is causing the BSOD there.
fffff800`00b9cea0  fffff880`05386cf0Unable to load image \SystemRoot\system32\drivers\dlkmd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Try to update it from DisplayLink: Windows Software

Do some USB related troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the situation. If the problem continues, upload your MSINFO32.nfo file alongwith the crash dumps next time.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Edit: Download and install this particular version of Intel Rapid Storage Driver:
My System SpecsSystem Spec
11 Apr 2013   #3


Thanks for your help, it has just blue screened again after updating the drivers. I will pull off the msinfo file tomorrow and upload that.
My System SpecsSystem Spec


 BSOD when usiing Adobe CS6 on Lenovo X230 Laptop

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