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BSOD BAD IRQL STOP 0X000000e1
help please with laptop crashing. BSOD BAD IRQL with STOP 0xooooooe1 message.
help please with laptop crashing. BSOD BAD IRQL with STOP 0xooooooe1 message.
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Code:Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533 Machine Name: Kernel base = 0xfffff800`03413000 PsLoadedModuleList = 0xfffff800`03656670 Debug session time: Fri Apr 12 19:34:38.034 2013 (UTC - 4:00) System Uptime: 0 days 0:27:59.877 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1) Arguments: Arg1: fffff80003780d50, address of worker routine (do ln on this to find guilty driver) Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't). Arg3: fffffa800701f900, workitem parameter Arg4: fffffa800701f900, workitem address Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 FAULTING_IP: nt!IopProcessWorkItem+0 fffff800`03780d50 fff3 push rbx CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xE1 PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff80003510ef8 to fffff80003488c00 STACK_TEXT: fffff880`037a8b68 fffff800`03510ef8 : 00000000`000000e1 fffff800`03780d50 00000000`00000002 fffffa80`0701f900 : nt!KeBugCheckEx fffff880`037a8b70 fffff800`03726ede : 00000000`00000000 fffffa80`06d1b660 00000000`00000080 fffffa80`06d05040 : nt! ?? ::FNODOBFM::`string'+0x58286 fffff880`037a8c00 fffff800`03479906 : fffff880`035d7180 fffffa80`06d1b660 fffff880`035e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`037a8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nt!IopProcessWorkItem+0 fffff800`03780d50 fff3 push rbx SYMBOL_NAME: nt!IopProcessWorkItem+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6 FAILURE_BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0 BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0 Followup: MachineOwner --------- This free analysis is provided by OSR Open Systems Resources, Inc. Want a deeper understanding of crash dump analysis? Check out our Windows Kernel Debugging and Crash Dump Analysis Seminar (opens in new tab/window) Crash Code Links Loaded Module List start end module name fffff800`00b9a000 fffff800`00ba4000 kdcom kdcom.dll fffff800`03413000 fffff800`039f9000 nt ntkrnlmp.exe fffff800`039f9000 fffff800`03a42000 hal hal.dll fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys fffff880`00c6a000 fffff880`00cb9000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll fffff880`00cb9000 fffff880`00ccd000 PSHED PSHED.dll fffff880`00ccd000 fffff880`00d2b000 CLFS CLFS.SYS fffff880`00d2b000 fffff880`00deb000 CI CI.dll fffff880`00e00000 fffff880`00e15000 partmgr partmgr.sys fffff880`00e15000 fffff880`00e1e000 compbatt compbatt.sys fffff880`00e1e000 fffff880`00e2a000 BATTC BATTC.SYS fffff880`00e2a000 fffff880`00e3f000 volmgr volmgr.sys fffff880`00e3f000 fffff880`00e59000 mountmgr mountmgr.sys fffff880`00e73000 fffff880`00f35000 Wdf01000 Wdf01000.sys fffff880`00f35000 fffff880`00f45000 WDFLDR WDFLDR.SYS fffff880`00f45000 fffff880`00f9c000 ACPI ACPI.sys fffff880`00f9c000 fffff880`00fa5000 WMILIB WMILIB.SYS fffff880`00fa5000 fffff880`00faf000 msisadrv msisadrv.sys fffff880`00faf000 fffff880`00fe2000 pci pci.sys fffff880`00fe2000 fffff880`00fef000 vdrvroot vdrvroot.sys fffff880`01006000 fffff880`0115a000 iaStor iaStor.sys fffff880`0115a000 fffff880`011a3000 fwpkclnt fwpkclnt.sys fffff880`011a3000 fffff880`011f3c00 mfewfpk mfewfpk.sys fffff880`01201000 fffff880`014cc000 iaStorA iaStorA.sys fffff880`014cc000 fffff880`0152f000 storport storport.sys fffff880`0152f000 fffff880`0153a000 amdxata amdxata.sys fffff880`0153a000 fffff880`01586000 fltmgr fltmgr.sys fffff880`01586000 fffff880`0159a000 fileinfo fileinfo.sys fffff880`0159a000 fffff880`015d2000 MpFilter MpFilter.sys fffff880`01638000 fffff880`016f1700 mfehidk mfehidk.sys fffff880`016f2000 fffff880`016fe040 PxHlpa64 PxHlpa64.sys fffff880`016ff000 fffff880`0175d000 msrpc msrpc.sys fffff880`0175d000 fffff880`017cf000 cng cng.sys fffff880`0181f000 fffff880`019c2000 Ntfs Ntfs.sys fffff880`019c2000 fffff880`019dd000 ksecdd ksecdd.sys fffff880`019dd000 fffff880`019ee000 pcw pcw.sys fffff880`019ee000 fffff880`019f8000 Fs_Rec Fs_Rec.sys fffff880`01a00000 fffff880`01a60000 NETIO NETIO.SYS fffff880`01a60000 fffff880`01a8b000 ksecpkg ksecpkg.sys fffff880`01ac9000 fffff880`01bbb000 ndis ndis.sys fffff880`01bbb000 fffff880`01bfe000 ks ks.sys fffff880`01c00000 fffff880`01e00000 tcpip tcpip.sys fffff880`01e18000 fffff880`01e5d000 netbt netbt.sys fffff880`01e9e000 fffff880`01eea000 volsnap volsnap.sys fffff880`01eea000 fffff880`01ef3000 stdcfltn stdcfltn.sys fffff880`01ef3000 fffff880`01efb000 spldr spldr.sys fffff880`01efb000 fffff880`01f35000 rdyboost rdyboost.sys fffff880`01f35000 fffff880`01f3f000 nvpciflt nvpciflt.sys fffff880`01f3f000 fffff880`01f51000 mup mup.sys fffff880`01f51000 fffff880`01f69000 McPvDrv McPvDrv.sys fffff880`01f69000 fffff880`01f74000 iaStorF iaStorF.sys fffff880`01f74000 fffff880`01f7d000 hwpolicy hwpolicy.sys fffff880`01f7d000 fffff880`01fb7000 fvevol fvevol.sys fffff880`01fb7000 fffff880`01fcd000 disk disk.sys fffff880`01fcd000 fffff880`01ffd000 CLASSPNP CLASSPNP.SYS fffff880`03200000 fffff880`0320c000 nsiproxy nsiproxy.sys fffff880`0320c000 fffff880`03217000 mssmbios mssmbios.sys fffff880`03217000 fffff880`03226000 discache discache.sys fffff880`03226000 fffff880`03244000 dfsc dfsc.sys fffff880`03244000 fffff880`03258b00 ctxusbm ctxusbm.sys fffff880`03259000 fffff880`0326a000 blbdrive blbdrive.sys fffff880`0326a000 fffff880`03290000 tunnel tunnel.sys fffff880`03290000 fffff880`03299000 wmiacpi wmiacpi.sys fffff880`03299000 fffff880`032ab000 umbus umbus.sys fffff880`032c3000 fffff880`033b7000 dxgkrnl dxgkrnl.sys fffff880`033b7000 fffff880`033fd000 dxgmms1 dxgmms1.sys fffff880`03e00000 fffff880`03e23000 luafv luafv.sys fffff880`03e23000 fffff880`03e2e000 Sftvollh Sftvollh.sys fffff880`03e2e000 fffff880`03e43000 lltdio lltdio.sys fffff880`03e43000 fffff880`03e96000 nwifi nwifi.sys fffff880`03e96000 fffff880`03ea9000 ndisuio ndisuio.sys fffff880`03ea9000 fffff880`03ec1000 rspndr rspndr.sys fffff880`03ec1000 fffff880`03ec8000 TurboB TurboB.sys fffff880`03eea000 fffff880`03f76000 bthport bthport.sys fffff880`03f76000 fffff880`03fa2000 rfcomm rfcomm.sys fffff880`03fa2000 fffff880`03fb2000 BthEnum BthEnum.sys fffff880`03fb2000 fffff880`03fd2000 bthpan bthpan.sys fffff880`03fd2000 fffff880`03fe6000 btmaux btmaux.sys fffff880`04600000 fffff880`04609000 RDPCDD RDPCDD.sys fffff880`04609000 fffff880`04612000 rdpencdd rdpencdd.sys fffff880`04612000 fffff880`0461b000 rdprefmp rdprefmp.sys fffff880`0461b000 fffff880`04626000 Msfs Msfs.SYS fffff880`04626000 fffff880`04637000 Npfs Npfs.SYS fffff880`04637000 fffff880`04659000 tdx tdx.sys fffff880`04659000 fffff880`04666000 TDI TDI.SYS fffff880`04666000 fffff880`04931000 dump_iaStorA dump_iaStorA.sys fffff880`04983000 fffff880`049ad000 cdrom cdrom.sys fffff880`049ad000 fffff880`049b6000 Null Null.SYS fffff880`049b6000 fffff880`049bd000 Beep Beep.SYS fffff880`049bd000 fffff880`049cb000 vga vga.sys fffff880`049cb000 fffff880`049f0000 VIDEOPRT VIDEOPRT.SYS fffff880`049f0000 fffff880`04a00000 watchdog watchdog.sys fffff880`04e00000 fffff880`04e29b00 mfeapfk mfeapfk.sys fffff880`04e3d000 fffff880`04ec6000 afd afd.sys fffff880`04ec6000 fffff880`04ecf000 wfplwf wfplwf.sys fffff880`04ecf000 fffff880`04ef5000 pacer pacer.sys fffff880`04ef5000 fffff880`04f0b000 vwififlt vwififlt.sys fffff880`04f0b000 fffff880`04f1a000 netbios netbios.sys fffff880`04f1a000 fffff880`04f35000 wanarp wanarp.sys fffff880`04f35000 fffff880`04f49000 termdd termdd.sys fffff880`04f49000 fffff880`04f9a000 rdbss rdbss.sys fffff880`04f9a000 fffff880`04fe2000 nvkflt nvkflt.sys fffff880`05000000 fffff880`05024000 HDAudBus HDAudBus.sys fffff880`05024000 fffff880`05034000 Accelern Accelern.sys fffff880`05034000 fffff880`0504a000 intelppm intelppm.sys fffff880`0504a000 fffff880`0505a000 CompositeBus CompositeBus.sys fffff880`0505a000 fffff880`05062080 HIDPARSE HIDPARSE.SYS fffff880`0506b000 fffff880`05583960 igdkmd64 igdkmd64.sys fffff880`05584000 fffff880`05597000 HECIx64 HECIx64.sys fffff880`05597000 fffff880`055a8000 usbehci usbehci.sys fffff880`055a8000 fffff880`055fe000 USBPORT USBPORT.SYS fffff880`05c00000 fffff880`05c24000 rasl2tp rasl2tp.sys fffff880`05c24000 fffff880`05c30000 ndistapi ndistapi.sys fffff880`05c30000 fffff880`05c5f000 ndiswan ndiswan.sys fffff880`05c5f000 fffff880`05c7a000 raspppoe raspppoe.sys fffff880`05c7a000 fffff880`05c9b000 raspptp raspptp.sys fffff880`05c9b000 fffff880`05cb5000 rassstp rassstp.sys fffff880`05cbc000 fffff880`06767000 nvlddmkm nvlddmkm.sys fffff880`06767000 fffff880`0679e000 AMPPAL AMPPAL.sys fffff880`0679e000 fffff880`067c0000 cyhid cyhid.sys fffff880`067c0000 fffff880`067d9000 HIDCLASS HIDCLASS.SYS fffff880`067d9000 fffff880`067ef000 AgileVpn AgileVpn.sys fffff880`067ef000 fffff880`067fb000 iwdbus iwdbus.sys fffff880`06a00000 fffff880`06a1e000 i8042prt i8042prt.sys fffff880`06a1e000 fffff880`06a27000 cykbfltr cykbfltr.sys fffff880`06a27000 fffff880`06a36000 kbdclass kbdclass.sys fffff880`06a36000 fffff880`06a3a500 CmBatt CmBatt.sys fffff880`06a3b000 fffff880`06a3c480 swenum swenum.sys fffff880`06a41000 fffff880`0758a000 Netwsw00 Netwsw00.sys fffff880`0758a000 fffff880`07597000 vwifibus vwifibus.sys fffff880`07597000 fffff880`075d0000 nusb3xhc nusb3xhc.sys fffff880`075d0000 fffff880`075d1f00 USBD USBD.SYS fffff880`075d2000 fffff880`075f0000 L1C62x64 L1C62x64.sys fffff880`075f0000 fffff880`075ff000 mouclass mouclass.sys fffff880`07800000 fffff880`07818000 BTHUSB BTHUSB.sys fffff880`07818000 fffff880`07881000 srv2 srv2.sys fffff880`07891000 fffff880`078eb000 usbhub usbhub.sys fffff880`078eb000 fffff880`078f8000 mouhid mouhid.sys fffff880`078f8000 fffff880`07906000 kbdhid kbdhid.sys fffff880`07906000 fffff880`0791b000 NDProxy NDProxy.SYS fffff880`0791b000 fffff880`07938000 usbccgp usbccgp.sys fffff880`07938000 fffff880`07965280 usbvideo usbvideo.sys fffff880`07966000 fffff880`07990fe0 CtClsFlt CtClsFlt.sys fffff880`07991000 fffff880`079a6000 iBtFltCoex iBtFltCoex.sys fffff880`079a6000 fffff880`079fb000 btmhsf btmhsf.sys fffff880`08e00000 fffff880`08e4e000 mrxsmb10 mrxsmb10.sys fffff880`08e4e000 fffff880`08e72000 mrxsmb20 mrxsmb20.sys fffff880`08e72000 fffff880`08e7c000 vwifimp vwifimp.sys fffff880`08e7c000 fffff880`08e9d000 NisDrvWFP NisDrvWFP.sys fffff880`08ea1000 fffff880`08f6a000 HTTP HTTP.sys fffff880`08f6a000 fffff880`08f88000 bowser bowser.sys fffff880`08f88000 fffff880`08fa0000 mpsdrv mpsdrv.sys fffff880`08fa0000 fffff880`08fcd000 mrxsmb mrxsmb.sys fffff880`08fcd000 fffff880`08ffe000 srvnet srvnet.sys fffff880`09400000 fffff880`09449600 mfeavfk mfeavfk.sys fffff880`0944a000 fffff880`094c5680 mfefirek mfefirek.sys fffff880`094c6000 fffff880`094d2000 Dxapi Dxapi.sys fffff880`094df000 fffff880`098e4200 RTKVHD64 RTKVHD64.sys fffff880`098e5000 fffff880`09922000 portcls portcls.sys fffff880`09922000 fffff880`09944000 drmk drmk.sys fffff880`09944000 fffff880`09949200 ksthunk ksthunk.sys fffff880`0994a000 fffff880`099a2000 IntcDAud IntcDAud.sys fffff880`099a2000 fffff880`099be000 nusb3hub nusb3hub.sys fffff880`099be000 fffff880`099cc000 crashdmp crashdmp.sys fffff880`099cc000 fffff880`099d6000 dump_diskdump dump_diskdump.sys fffff880`099d6000 fffff880`099e9000 dump_dumpfve dump_dumpfve.sys fffff880`099e9000 fffff880`099f7000 monitor monitor.sys fffff880`0b021000 fffff880`0b0c7000 peauth peauth.sys fffff880`0b0c7000 fffff880`0b0d2000 secdrv secdrv.SYS fffff880`0b0d2000 fffff880`0b193000 Sftfslh Sftfslh.sys fffff880`0b193000 fffff880`0b1e0000 Sftplaylh Sftplaylh.sys fffff880`0b1e0000 fffff880`0b1f2000 tcpipreg tcpipreg.sys fffff880`0b1f2000 fffff880`0b1fd000 Sftredirlh Sftredirlh.sys fffff880`0be91000 fffff880`0bf29000 srv srv.sys fffff880`0bf29000 fffff880`0bf5f000 fastfat fastfat.SYS fffff880`0bf5f000 fffff880`0bf87000 mrxdav mrxdav.sys fffff880`0bf87000 fffff880`0bf96300 cfwids cfwids.sys fffff880`0bf97000 fffff880`0bfa2000 asyncmac asyncmac.sys fffff960`000c0000 fffff960`003d6000 win32k win32k.sys fffff960`004c0000 fffff960`004ca000 TSDDD TSDDD.dll fffff960`00750000 fffff960`00777000 cdd cdd.dll fffff960`00980000 fffff960`009e1000 ATMFD ATMFD.DLL Unloaded modules: fffff880`0be00000 fffff880`0be71000 spsys.sys fffff880`07818000 fffff880`07862000 mfeavfk01.sy fffff880`01e00000 fffff880`01e0e000 crashdmp.sys fffff880`01e0e000 fffff880`01e18000 dump_storpor fffff880`046a5000 fffff880`04970000 dump_iaStorA fffff880`04970000 fffff880`04983000 dump_dumpfve
- We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR). I have also noticed that you have MSE installed. Keeping two antiviruses would cause dreadful things such as BSOD's.
- Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.
To do this, follow these steps:Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
- Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
- At the command prompt, type the following command, and then press ENTER: sfc /scannow
- The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. SFC /SCANNOW Command - System File Checker
Check a drive for errors:
Post back your results.
Any update?
- Replace with Microsoft Security Essentials and Malwarebytes which are recommended from a strict BSOD perspective. Run a full scan with both (separately) once downloaded, installed and updated. Microsoft Security Essentials, Free antivirus for windows
InformationDO NOT start the free trial of MalwareBytes. Unselect the option when prompted.