BS while operating internet and documents


  1. Posts : 1
    windows 7
       #1

    BS while operating internet and documents


    Computer several 4 years old, BS when operating documents and internet. Operating systems windows 7.
    Acer laptop, dont know other spec as not a computer person sorry..

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002CB264A
    BCP3: FFFFF8800A926020
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Remove:
    Code:
    Start Menu\Programs\HitmanPro    Public:Start Menu\Programs\HitmanPro    Public
    Have you made a full scan with Security Essentials and Malwarebytes recently?

    Recommendations:

    • Make sure you are not running out of hard drive space. Check your Hard drive(s) for errors:

    • Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

    To do this, follow these steps:

    Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    At the command prompt, type the following command, and then press ENTER: sfc /scannow

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. SFC /SCANNOW Command - System File Checker
    • Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    • Heat:

    Only use the laptop on a hard surface with nothing blocking any of the vents.

    Use a laptop cooling pad if possible

    Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).

    Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
    • For monitoring heat of the system, use Speccy or HWMonitor:




       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight, before going to bed.
    Let us know the results.
      My Computer


 

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