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Windows 7: BSOD Bad_Pool_Caller, ***Stop: 0x000000c2

13 Apr 2013   #1

Windows 7 Home Premium 64bit
BSOD Bad_Pool_Caller, ***Stop: 0x000000c2

Hey, I just recently switched my internet over to Dish Internet and Ive been receiving a BSOD on my laptop ever since. It only occurred after I switched so I'm thinking that's where the problem came from.

Error Message:

Basic BSOD Info





Technical Information:
*** STOP: 0x000000C2 (0c000000000000009D, 0x0000000000000419, 0x0000000000000000, 0xFFFFF8800187D3F0)

*** SmartDefragDriver.sys - Address FFFFF8800187D3F0 base at FFFFF8800187C00, DateStamp 4cef7e04


What I'm using
Windows 7 x64 Home Premium
4 Gig DDR3 Memory
Intel Core i3-2350M

If you need anymore details Ill be happy to add them.

My System SpecsSystem Spec
13 Apr 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Hi Chaoisia

Uninstall the smartdefrag application . Using RevoUninstaller . That program causes a lot of BSODs .

For dmp file uploading take a look at the link below

Blue Screen of Death (BSOD) Posting Instructions

Use RevoUninstaller


Click on the IObit app inside RevoUnistaller and choose uninstall
Click on Yes to agree you want to uninstall
On the Select an Uninstall Mode window click on Advanced and click on Next .
If you get the builtin Uninstaller for the app use that and once you're done click Finish
Back inside RevoUninstaller click on Next
Let RevoUninstaller scan for left over registry keys . Click on Select All and choose Delete .
Once done click on Next.
Let the left over files and folders be locates then Click on Select All then click Delete then Next and you should be done .
My System SpecsSystem Spec
14 Apr 2013   #3

Windows 7 Home Premium 64bit

I'm currently following the guide but Ive hit a wall.

Every time I do


5. To have Windows Create a Kernel memory dump File on BSOD
NOTE: This is the default setting.
A) Copy and paste the command below into the elevated command prompt, and press Enter. (see screenshot below step 7)
wmic RECOVEROS set DebugInfoType = 2
B) Go to step 7
Every time I do this I get a "Generic Failure" in the command prompt.
My System SpecsSystem Spec

14 Apr 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit


Do a memory dump not a Kernel dump.
My System SpecsSystem Spec
14 Apr 2013   #5

Windows 7 Home Premium 64bit

I cant do a complete memory dump because I'm not given the option but when I do a small memory dump the same problem occurs.
My System SpecsSystem Spec

 BSOD Bad_Pool_Caller, ***Stop: 0x000000c2

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