BSOD help Windows 7 64 bit Home Premium

asifkhan316 · 14 Apr 2013

Hi,

My PC keeps blue screening constantly. I mostly use it for photo and video editing, but also use a lot of Microsoft Outlook and of course Chrome.

Webpages on Chrome keeps crashing "I get the 'Aw snap, something went wrong ...' and I clicking Reload does usually work but for a short period.

Asides that, Internet Explorer, Windows Explorer always keep crashing, but not long afterwards (maybe 15-30mins of usage) Windows eventually BSODs.

I haven't been able to pinpoint or find a pattern for the crashes yet. But will keep posting as and when it happens.

I've ran the SF diagnostics tool and uploaded the folder as a compressed file.

Appreciate all the help.

Thanks,

Asif

VistaKing · 14 Apr 2013

Hi asifkhan316

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a0111b96c8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800031a3899, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------


Could not read faulting driver name
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003107100
GetUlongFromAddress: unable to read from fffff800031071c0
 fffff8a0111b96c8 Paged pool

FAULTING_IP: 
nt!CmpGetNameControlBlock+12e
fffff800`031a3899 3b3e            cmp     edi,dword ptr [rsi]

MM_INTERNAL_CODE:  2

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

Do a scan with MSE to see if you have a virus .

Download RogueKiller

No code has to be inserted here.

Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
right-click and select "Run as Administrator"
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit RogueKiller+

asifkhan316 · 14 Apr 2013

Hi VistaKing,

Thanks very much for the quick reply. I haven't actually been able to complete a full scan with MSE yet. About 15% through the PC reboots. Quick scan however, completes without any issues.

I'll try the RogueKiller now and report back.

Thanks,

Asif

VistaKing · 14 Apr 2013

Take your time .

asifkhan316 · 14 Apr 2013

RougeKiller report attached

VistaKing · 14 Apr 2013

Run the app once more and click delete

asifkhan316 · 14 Apr 2013

Thanks. Done.

VistaKing · 14 Apr 2013

Open a elevated command prompt . Click on

type CMD inside Search programs and files box. Right click on cmd under Programs (1) and choose run as administrator . Click on Yes on the uac window . Once command prompt comes on type in the command

Note

Command Prompt will open to path C:\Windows\System32>_

sfc /scannow

Press <ENTER>

asifkhan316 · 14 Apr 2013

just had two BSODs :-(

1. after running delete on RougeKiller, I rebooted and started to down Windows Update - a security patch for IE 10 and it BSOD halfway through.
2. whilst running sfc /scannow.

SF diagnostics reports for both crashes attached. Thanks.

asifkhan316 · 14 Apr 2013

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 95% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>