BSOD - page_fault_in_nonpaged_area (after installing Age Of Empires 2)

Dsprague · 15 Apr 2013

ok at the end of the Chkdsk command type y and hit enter then reboot the pc

crazyoldgoat · 15 Apr 2013

I did this and restarted. After logging in, a message appeared about page file and then around a minute after I recieved the same BSOD.

The computer has started back up and the message hasn't appeared again but a different message says that "Windows has recovered from an unexpected shutdown" and asks if I want to check for a solution or view problem details.

Under problem details it says the following:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C09F3000
BCP2: 0000000000000001
BCP3: FFFFF960000A2344
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041513-20654-01.dmp
C:\Users\user\AppData\Local\Temp\WER-131384-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks

crazyoldgoat · 15 Apr 2013

Sorry to double post but I forgot to mention that I have left the above window open if I need to click check for a solution.

Dsprague · 16 Apr 2013

Can you please upload the new dump files?

crazyoldgoat · 16 Apr 2013

Attached it.

Dsprague · 16 Apr 2013

OK a couple of things, your dump file doesn't point to anyone thing in particular, so I am going to have you do a couple of things:

First please use memtest86+ to check for any problems with your ram let it run for 7-9 passes:

RAM - Test with Memtest86+

Tip: Do this over night it could take quite some time

Next test your video cards memory with this:

Repair Tool of the Week: Video Memory Stress Test - Technibble

again let it run for 7-9 passes, though this should be much faster and will not take nearly as long.

For testing purposes please uninstall Avast! using the Avast! Removal Tool and replace it with Microsoft Security Essentials this antivirus is very light weight and works well in conjunction with Malware Bytes which you already have installed.

please update your BIOS it is rather old:

Code:

BIOS Version:              Dell Inc. A21, 07/12/2011

BIOS Updates are available on the system manufacturers website.

Uninstall Daemon tools it uses a driver that is known to cause BSODs, then download and run this tool:

DuplexSecure - Downloads

When you run the tool if the uninstall button is greyed out you are done and can close the window, if not click it and let the tool do its job. DO NOT click the install button it will instal la driver known to cause BSODs.

crazyoldgoat · 16 Apr 2013

I have uninstalled avast and installed MS security essentials.
I have uninstalled daemon tools and the program had a greyed out uninstalled button.

For the bios, is this okay: Driver Details | Dell US
And then I put it on a CD and tell the computer to boot up from that CD, right?

I am currently running the Video memory stress test although it says it will take 2 and a half hours next to "pass remaining:". The pass count is currently at 0 but when it reaches 7-9, i'll post the results.

I'll run memtest tonight overnight.

Thanks

Dsprague · 16 Apr 2013

Here this is the newest version of the BIOS for your system, you should just need to download and run the executable file, not sure why its telling you to try and boot to a disk. Driver Details | Dell US

crazyoldgoat · 16 Apr 2013

Thanks I'll do that once the video memory stress test has completed and get back to you.

Dsprague · 16 Apr 2013

I look forward to your results.