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#11
ok at the end of the Chkdsk command type y and hit enter then reboot the pc
I did this and restarted. After logging in, a message appeared about page file and then around a minute after I recieved the same BSOD.
The computer has started back up and the message hasn't appeared again but a different message says that "Windows has recovered from an unexpected shutdown" and asks if I want to check for a solution or view problem details.
Under problem details it says the following:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C09F3000
BCP2: 0000000000000001
BCP3: FFFFF960000A2344
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\041513-20654-01.dmp
C:\Users\user\AppData\Local\Temp\WER-131384-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
Thanks
Sorry to double post but I forgot to mention that I have left the above window open if I need to click check for a solution.
Attached it.
OK a couple of things, your dump file doesn't point to anyone thing in particular, so I am going to have you do a couple of things:
First please use memtest86+ to check for any problems with your ram let it run for 7-9 passes:
RAM - Test with Memtest86+
Tip: Do this over night it could take quite some time
Next test your video cards memory with this:
Repair Tool of the Week: Video Memory Stress Test - Technibble
again let it run for 7-9 passes, though this should be much faster and will not take nearly as long.
For testing purposes please uninstall Avast! using the Avast! Removal Tool and replace it with Microsoft Security Essentials this antivirus is very light weight and works well in conjunction with Malware Bytes which you already have installed.
please update your BIOS it is rather old:
BIOS Updates are available on the system manufacturers website.Code:BIOS Version: Dell Inc. A21, 07/12/2011
Uninstall Daemon tools it uses a driver that is known to cause BSODs, then download and run this tool:
DuplexSecure - Downloads
When you run the tool if the uninstall button is greyed out you are done and can close the window, if not click it and let the tool do its job. DO NOT click the install button it will instal la driver known to cause BSODs.
I have uninstalled avast and installed MS security essentials.
I have uninstalled daemon tools and the program had a greyed out uninstalled button.
For the bios, is this okay: Driver Details | Dell US
And then I put it on a CD and tell the computer to boot up from that CD, right?
I am currently running the Video memory stress test although it says it will take 2 and a half hours next to "pass remaining:". The pass count is currently at 0 but when it reaches 7-9, i'll post the results.
I'll run memtest tonight overnight.
Thanks
Here this is the newest version of the BIOS for your system, you should just need to download and run the executable file, not sure why its telling you to try and boot to a disk. Driver Details | Dell US
Thanks I'll do that once the video memory stress test has completed and get back to you.