Random BSOD when Restarting/Shutdown Computer.


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    Random BSOD when Restarting/Shutdown Computer.


    I recently built my pc and since i installed Windows on it i am having BSOD every now and then i restart or shutdown the computer.

    It doesn't happen itself (e.g -restarts itself) it only occurs when i manually restart or shutdown the computer and it does it normally to the point the computer turns itself off and BSOD appears.

    Please may be someone can fix this issue for me, i have reformatted my Windows and everything is up to date.

    Thanks for taking your time to view this, hopefully i can resolve this issue.

    I have attached memory dump as instructed , hopefully i have done it right.

    Thanks again.
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    First BSOD is caused by

    Code:
    MODULE_NAME: iusb3xhc
    IMAGE_NAME:  iusb3xhc.sys
    Update Your USB 3.0 driver

    Uninstall Daemon Tools Lite . That is a problematic program and will cause BSODs

    Once you have that removed . Run the SPTD

    No code has to be inserted here.

    No code has to be inserted here.

    Lauch the tool if the Uninstall button is greyed out you may close the tool . If not please go ahead and click on the Uninstall button.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    As far as i know it is updated, coz nothing is showing up on windows update i will try find more info on the motherboard website, thanks btw i will try it.

    went to device manager which shows

    Etron USB 3.0 Extensible Host Controller
    Etron USB 3.0 Extensible Root Hub
    Intel(R) USB 3.0 eXtensible Host Controller
    Inter(R) USB 3.0 Root Hub
    they were the only ones showing USB 3.0 so i right clicked each one and clicked "Update Driver Software..." and clicked on Search automatically for updated driver software, all of them resulted in "The best driver software for your device is already installed".

    If i am doing it wrong please enlighten me.
    Thanks
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    leegmiller said:
    As far as i know it is updated, coz nothing is showing up on windows update i will try find more info on the motherboard website, thanks btw i will try it.

    went to device manager which shows

    Etron USB 3.0 Extensible Host Controller
    Etron USB 3.0 Extensible Root Hub
    Intel(R) USB 3.0 eXtensible Host Controller
    Inter(R) USB 3.0 Root Hub
    they were the only ones showing USB 3.0 so i right clicked each one and clicked "Update Driver Software..." and clicked on Search automatically for updated driver software, all of them resulted in "The best driver software for your device is already installed".

    If i am doing it wrong please enlighten me.
    Thanks
    The driver that caused the BSOD was caused by the Intel Driver . I apologize for not stating that in my earlier post.

    No code has to be inserted here.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Thank you very much for your quick response.
    I have just uninstalled Daemon Tools Lite and i downloaded the SPTD and ran it which showed Uninstall Grayed out so closed it.

    I googled the Intel(R) USB 3.0 eXtensible Host Controller Driver which showed me https://downloadcenter.intel.com/Det...?DwnldID=21129

    So am downloading and installing it now.
    My current version was 1.0.4.220 and the version i just installed is Version:1.0.8.251

    So hopefully that was the problem. Thank you once again, guess its just a waiting game if i get the BSOD again, fingers crossed that has fixed the problem.
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    If you get another BSOD just upload the dmp file.
      My Computer


 

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