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Random hangs, BSOD, can't complete virus scan
Hi folks, new user here. Trying to follow the rules! Lemmee know if I need to correct anything or provide any other information.
My Windows 7 install started hanging randomly yesterday, about once per hour. First few hangs were while web surfing, then while watching videos. First the application hangs, and I get the hourglass mouse, and I can usually click on a few things in Windows before it hangs too. The mouse cursor will still move but is otherwise functionless everywhere. Ctrl-alt-del doesn't work. Only option is a hard shutdown by holding the power button.
I've started a few virus scans using MS security essentials, but every time it hangs before it's complete. Used Windows applications to check RAM and the OS disk, both on restart. No errors reported.
Just an hour ago I got my first honest-to-god BSOD about 3/4 into yet another attempted virus scan. First security essentials gave me error code 0x80010gba (for the first time), then everything hangs like usual, and then the system BSODs and restarts.
Here's the error I got on restart:Problem signature:I used the SevenForums diagnostic tool and the zip file is attached. I'm out of my element here. Please help, thanks!
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800AD3A800
BCP3: FFFFFA800AD3AAE0
BCP4: FFFFF80003384350
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\041613-21902-01.dmp
C:\Users\Seth\AppData\Local\Temp\WER-21980-0.sysdata.xml
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Last edited by Eightflower; 17 Apr 2013 at 02:34. Reason: uploaded zip file. 7z file reported as invalid.