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Windows 7: Keep getting BSOD at random moments

01 May 2013   #11

Windows 7 Ultimate 64 bit

Quote   Quote: Originally Posted by Arc View Post
In the zip, there is only one dump for today ..... 24:04:2013 AM 03:21. Which is not DV enabled.
and indicates to Ntfs.sys as the reason behind the BSOD.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88001486235, 0, ffffffffffffffff}

Probably caused by : Ntfs.sys ( Ntfs!NtfsOpenFile+6d5 )

Followup: MachineOwner
A deeper search indicates to Acronis True Image Snapshot Manager driver (also included in Seagate DiscWizard), which can cause a storage access issue and a Ntfs.sys BSOD.
fffff880`0a33a0b8  fffff880`01a288fbUnable to load image \SystemRoot\system32\DRIVERS\snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
It is an old product.
fffff880`01a00000 fffff880`01a46000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
    Image name: snapman.sys
    Timestamp:        Wed Mar 09 18:52:38 2011 (4D777F1E)
    CheckSum:         0004F614
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
First try to update Acronis. If updating does not help, uninstall it.

Could never find that driver, I remember uninstalling that program a long time ago.

Here is a new dmp files, I need to find a way to get this, I will do another mem test today.

My System SpecsSystem Spec
02 May 2013   #12

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

If a BSOD is caused by a non-existing driver, better you scan the system for possible virus infection with the following programs.
Also your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes clean, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
BugCheck 50, {fffff900b86e2220, 0, fffff96000027952, 2}

Could not read faulting driver name
Probably caused by : cdd.dll ( cdd!ClipRect+1de )

Followup: MachineOwner
BugCheck 1E, {ffffffffc0000005, fffff80003092e84, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )

Followup: MachineOwner
My System SpecsSystem Spec

 Keep getting BSOD at random moments

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