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Windows 7: BlueScreen

12 Oct 2009   #1
skullassfreak

Windows 7 (Build 7600)
 
 
BlueScreen

Hello,
This is my first post on this forum. I have recently upgraded my 32bit inspiron 1520 to windows 7 (Build 7600). Up until yesterday, everything was running amazingly but then yesterday i received 2 blue screens. I dont know what caused it. I googled one of them and i found another thread saying that blue screens is caused by a hardware malfunction but i have no idea. Can someone help me?


I have included both of the file dumps in a .zip.


My System SpecsSystem Spec
.
12 Oct 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skullassfreak View Post
Hello,
This is my first post on this forum. I have recently upgraded my 32bit inspiron 1520 to windows 7 (Build 7600). Up until yesterday, everything was running amazingly but then yesterday i received 2 blue screens. I dont know what caused it. I googled one of them and i found another thread saying that blue screens is caused by a hardware malfunction but i have no idea. Can someone help me?


I have included both of the file dumps in a .zip.
Skull

One dump was truncated so not alot ofo info from there. this one was caused by a system file win32k.sys. firefox wrote out to the system and killed win32k.

Let see you are 32bit and running 7600. you have a couple of older drivers from 2007 ans we should look at updating them. can I assume you aren't overclocking or running a raid? can you give us info about your computer so we know what hardware you have.

If you get more BSOD's keep uploading the dumps so we can narrow it down.

Hope this helps

Ken



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\101209-34616-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a10000 PsLoadedModuleList = 0x82b58810
Debug session time: Mon Oct 12 01:21:59.256 2009 (GMT-4)
System Uptime: 0 days 0:57:25.425
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 93cad687, ad9dbbec, 0}

Probably caused by : win32k.sys ( win32k!HmgQueryAltLock+11 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 93cad687, The address that the exception occurred at
Arg3: ad9dbbec, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: firefox.exe


CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 93d3d21d to 93cad687

STACK_TEXT:
ad9dbc5c 93d3d21d f4050ac2 ad9dbd10 93d1f939 win32k!HmgQueryAltLock+0x11
ad9dbcec 93d3e718 00000000 00000000 00000000 win32k!SURFACE::bDeleteSurface+0x14e
ad9dbd00 93d1e1d3 00000000 00000000 fe0f1000 win32k!SURFREF::bDeleteSurface+0x14
ad9dbd14 93d1f9b8 f4050ac2 002ff11c f4050ac2 win32k!bDeleteSurface+0x20
ad9dbd28 82a5342a f4050ac2 002ff130 772b64f4 win32k!NtGdiDeleteObjectApp+0x7f
ad9dbd28 772b64f4 f4050ac2 002ff130 772b64f4 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
002ff130 00000000 00000000 00000000 00000000 0x772b64f4



STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!HmgQueryAltLock+11
93cad687 8b4004 mov eax,dword ptr [eax+4]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!HmgQueryAltLock+11

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc2a2

FAILURE_BUCKET_ID: 0x8E_win32k!HmgQueryAltLock+11

BUCKET_ID: 0x8E_win32k!HmgQueryAltLock+11

Followup: MachineOwner
---------
My System SpecsSystem Spec
12 Oct 2009   #3
skullassfreak

Windows 7 (Build 7600)
 
 

Thank you for your help. On my pc i have 1 gb of ram and a 225 gb hard drive. I probably do have a lot of outdated drivers because I was downloading vista drivers from dell's website, thinking they would work for 7 as well.
My System SpecsSystem Spec
.

12 Oct 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skullassfreak View Post
Thank you for your help. On my pc i have 1 gb of ram and a 225 gb hard drive. I probably do have a lot of outdated drivers because I was downloading vista drivers from dell's website, thinking they would work for 7 as well.
Skull

Vista drivers will work especially if you install them in compatabilty mode. the win 7 drivers will be out soon. BTW I also have a dell and they just came out with treu win 7 drivers this mornng so you might want to take a look. You know that 1 gig of ram really isnt enough, right?

Let us know if we can hellp you with anything else

Ken
My System SpecsSystem Spec
12 Oct 2009   #5
skullassfreak

Windows 7 (Build 7600)
 
 

I know Im running on the bare minimum system requirements. Ive been meaning to go out and buy a lot more ram. Im going to check for updated drivers right now. Do you recomend any program for checking for out-of-date drivers?
My System SpecsSystem Spec
12 Oct 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by skullassfreak View Post
I know Im running on the bare minimum system requirements. Ive been meaning to go out and buy a lot more ram. Im going to check for updated drivers right now. Do you recomend any program for checking for out-of-date drivers?

You know I dont. I have used them but usually find that they have repacked oem drivers and may or may not be the current version. dont worry abt the ram I ran 1 gig for 2-3 month on this laptop and it worked fine. A little slow but fine.

For driver updates I would start with the non std devices. like wifi, card readers, scanners, etc. But wait for a couple of days to see if the BSOD's stop

ken
My System SpecsSystem Spec
12 Oct 2009   #7
usasma
Microsoft MVP

 
 

Older drivers:
Quote:
rimmptsk.sys 11/16/2005 10:28:31 PM
rimsptsk.sys 12/22/2005 4:02:21 AM
btwrchid.sys 11/2/2006 6:50:38 PM
btwavdt.sys 11/2/2006 6:53:30 PM
btwaudio.sys 11/3/2006 8:33:06 PM
rixdptsk.sys 11/14/2006 9:35:19 PM
bcm4sbxp.sys 11/21/2006 8:25:43 AM
OEM02Vfx.sys 3/5/2007 6:45:03 AM
stwrt.sys 9/13/2007 11:29:43 AM
OEM02Dev.sys 10/10/2007 10:29:05 PM
SynTP.sys 10/26/2007 4:58:09 PM
My System SpecsSystem Spec
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 BlueScreen




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