PC will not start up sometimes (minidump/power off), BSOD, Win 7 x64


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    PC will not start up sometimes (minidump/power off), BSOD, Win 7 x64


    Hello,

    Please help, computer will not start up sometimes (minidump), BSOD.

    It seems to happen once a week where it will not start up the first time, after the BIOS loads it goes to a minidump, and then the computer just turns off. I have to manually power it on again to get it going.

    Otherwise once a month it goes to a blue screen of death, and it stays on until I manually shut it down. Sometimes the PC just loads, and other times it will ask if I will want to start Windows normally, or in safe mode.

    This is a custom PC that I built, here is my info that I grabbed with the SF Diagnostic Tool, thank you.
      My Computer


  2. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #2

    OS is Windows 7 Ultimate x64, the CPU is a AMD E-350, and the motherboard is a Foxconn AHD1S.

    I have one stick of RAM in there, 4GB Samsung PC3-10700 DDR3. The HD is a Western Digital 1TB.

    I have swapped out the SATA cables for new ones in case that was my problem, and it exhibited the same behavior. I have two SATA cables in there, one for the LG DVD Burner, and one for the internal WD 1TB HD.

    I have ran sfc /scannow in command prompt and it found no errors with the Windows system files.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Event[33474]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 2013-02-23T07:18:33.004
    Event ID: 86
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: N/A
    User Name: N/A
    Computer: AMD-PC
    Description:
    The system was shut down due to a critical thermal event.
    Shutdown Time = ?2013?-?02?-?23T14:18:33.004828800Z
    ACPI Thermal Zone = ACPI\ThermalZone\THRM
    _CRT = 273K
    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    At least 30% extra is safe.

    Code:
    BUGCHECK_STR:  0xc00002e3
    
    ERROR_CODE: (NTSTATUS) 0xc00002e3 - Security Accounts Manager initialization failed because of the following error:  %hs  Error Status: 0x%x.  Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc00002e3 - Security Accounts Manager initialization failed because of the following error:  %hs  Error Status: 0x%x.  Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
    
    EXCEPTION_PARAMETER1:  fffff8a00144c490
    
    EXCEPTION_PARAMETER2:  ffffffffc0000189
    
    EXCEPTION_PARAMETER3:  0000000000000000
    
    EXCEPTION_PARAMETER4: 0
    
    CUSTOMER_CRASH_COUNT:  1
    We need to do some tests here. Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one. Also Scan the system for possible virus infection with the following programs, too.


    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Uninstall these factory bloatware.
    Code:
    Start Menu\Programs\ASUS Utility 
    Start Menu\Programs\Foxconn 
    Start Menu\Programs\Foxconn\Fox DMI  
    Start Menu\Programs\Foxconn\Fox Logo 
    Start Menu\Programs\Foxconn\FOX ONE 
    Start Menu\Programs\Foxconn\LiveUpdate
    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Let us know the results. _______________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C00002E3, {fffff8a00144c490, ffffffffc0000189, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Unknown bugcheck code (c00002e3)
    Unknown bugcheck description
    Arguments:
    Arg1: fffff8a00144c490
    Arg2: ffffffffc0000189
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xc00002e3
    
    ERROR_CODE: (NTSTATUS) 0xc00002e3 - Security Accounts Manager initialization failed because of the following error:  %hs  Error Status: 0x%x.  Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc00002e3 - Security Accounts Manager initialization failed because of the following error:  %hs  Error Status: 0x%x.  Please click OK to shutdown this system and reboot into Safe Mode, check the event log for more detailed information.
    
    EXCEPTION_PARAMETER1:  fffff8a00144c490
    
    EXCEPTION_PARAMETER2:  ffffffffc0000189
    
    EXCEPTION_PARAMETER3:  0000000000000000
    
    EXCEPTION_PARAMETER4: 0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  lsass.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8000333868e to fffff80002ed6c40
    
    STACK_TEXT:  
    fffff880`062e04e8 fffff800`0333868e : 00000000`0000004c 00000000`c00002e3 fffff880`062e0608 fffffa80`06d03810 : nt!KeBugCheckEx
    fffff880`062e04f0 fffff800`03126311 : fffffa80`06d38be1 fffff880`062e0ca0 00000000`00000100 fffffa80`06d0ce00 : nt!PoShutdownBugCheck+0xae
    fffff880`062e0570 fffff800`02f229cd : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`0013f601 : nt!ExpSystemErrorHandler2+0x5e1
    fffff880`062e07a0 fffff800`0330b2e1 : 00000000`c00002e3 00000000`00000002 00000000`00000001 fffff880`062e0b58 : nt!ExpSystemErrorHandler+0xdd
    fffff880`062e07e0 fffff800`0330d063 : 00000000`c00002e3 fffffa80`00000002 fffff8a0`00000001 fffff880`062e0b58 : nt!ExpRaiseHardError+0xe1
    fffff880`062e0b10 fffff800`02ed5ed3 : fffffa80`06d2a590 00000000`00000001 00000000`0013f598 fffff800`031d1734 : nt!NtRaiseHardError+0x1a1
    fffff880`062e0bb0 00000000`774d264a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0013f578 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774d264a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!ExpSystemErrorHandler2+5e1
    fffff800`03126311 cc              int     3
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!ExpSystemErrorHandler2+5e1
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935
    
    FAILURE_BUCKET_ID:  X64_0xc00002e3_nt!ExpSystemErrorHandler2+5e1
    
    BUCKET_ID:  X64_0xc00002e3_nt!ExpSystemErrorHandler2+5e1
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Attached is a screenshot of the summary tab with Speccy, it does not appear to be running hot.

    I have a mini system, so it only has a built in 150watt PSU, but according to the Power Supply Calculator it should be adequate. It has a mobile processor and is meant to be energy efficient.

    Here is the system I have:

    Foxconn SFF R10-A1 Barebone - Newegg.com

    I am in the process of doing the antivirus software changes, and will run memtest.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Had I been there, I would have changed the PSU.
      My Computer


  6. Posts : 26,869
    Windows 11 Pro
       #6

    When you do the stress tests, keep a close watch on your CPU temps and GPU temps. Shut the test down if the temps go too high. I use Core Temp for the CPU. If I am not mistaken, your GPU is on the CPU so I'm not sure how the temps work with that. I would assume they are pretty much one in the same. But MSI Afterburner is a good program for GPU temps. But, your bug check indicated a thermal event, meaning the computer shut down due to over heating. I would think in that event it would be wise to monitor your temps before running the stress tests to get a base line of what is normal. If you are shutting down due to heat during normal usage, a stess test will be too much for your machine to handle, probably. Let's see what your normal temps are.
      My Computer


  7. Posts : 6,292
    Windows 7 64 Bit Home Premium SP1
       #7

    Did you assemble this PC yourself?
    What did you use for thermal paste on the CPU, and how did you apply it?
    Are you using a stock CPU fan that came with the processor or something else?
      My Computer


 

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