BSOD's, WhoCrashed says ntoskrnl.exe

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  1. Posts : 34
    Windows 7 Home Premium 64 bit
    Thread Starter
       #11

    let me know how your sleuthing goes, with DV running it's blue-screened twice, hoping to get half a dozen or so before I post the results for analysis
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #12

    Two will be enough. Disable DV first, then post it following the Blue Screen of Death (BSOD) Posting Instructions.

    If needed, we will suggest for DV later again.
      My Computer


  3. Posts : 34
    Windows 7 Home Premium 64 bit
    Thread Starter
       #13

    Thanks!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #14

    The BSODs are caused by AMD/ATI display driver.
    Code:
    fffff880`07d0e538  fffff880`0494efa7Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0xe1fa7
    and the driver is kinda old.
    Code:
    fffff880`0486d000 fffff880`05367000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Apr 06 07:18:25 2012 (4F7E4B69)
        CheckSum:         00AABC48
        ImageSize:        00AFA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Also, as a test, test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    And Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
      My Computer


  5. Posts : 34
    Windows 7 Home Premium 64 bit
    Thread Starter
       #15

    Ok, driver updated. I used the Catalyst software, according to the log it created, it installed vers. 9.012.0.0000

    I'll start in on the stress tests now

    Thanks!
      My Computer


  6. Posts : 34
    Windows 7 Home Premium 64 bit
    Thread Starter
       #16

    System seems to be much more stable, had a bsod overnight while the computer sat unattended (no stress tests or anything going on). In addition to the dump files I am attaching, I noticed that on restart an automatic update from Windows had occurred so I thought I would include those details also:

    Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.149.463.0)

    Installation date: ‎4/‎24/‎2013 3:27 AM

    Installation status: Successful

    Update type: Optional

    Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    Microsoft Security Essentials - Microsoft Windows

    Help and Support:
    Microsoft Security Essentials - Microsoft Windows

    and also

    Security Update for Windows 7 for x64-based Systems (KB2840149)

    Installation date: ‎4/‎24/‎2013 3:00 AM

    Installation status: Successful

    Update type: Important

    A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

    More information:
    Microsoft Security Bulletin MS13-036 - Important : Vulnerabilities in Kernel-Mode Driver Could Allow Elevation Of Privilege (2829996)

    Help and Support:
    Microsoft Support

    Thank you for your continued help, Dave
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff88005df00a8, fffff88005def900, fffff80002e705eb}
    
    Probably caused by : ntkrnlmp.exe ( nt!RealSuccessor+1b )
    
    Followup: MachineOwner
    ---------
    According to Carrona.org, STOP 0x00000024: NTFS_FILE_SYSTEM
    Usual causes:
    Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

    Your physical memory is more than sufficient.

    No code has to be inserted here.

    So it should not be the problem. Still, for being sure, test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    The device drivers you use to control the storage are all the system drivers. So they should not fail,.

    No code has to be inserted here.

    For a safety reason, run SFC /SCANNOW Command - System File Checker. If any of those drivers are corrupt, the scan will attempt to repair those.

    Disable indexing.


    Your Antivirus is MSE. it is not the problem as it can be expected.

    If you have any backup or defraging program installed, uninstall those.

    Test the 2 TB HDD with Toshiba HDD Diagnostic Tools.

    Try to change the SATA cables. Also try to change the ports to connect the SATA cables. Use the unused ports.

    If still the problems exist, we have only two things to blame.
      My Computer


  8. Posts : 34
    Windows 7 Home Premium 64 bit
    Thread Starter
       #18

    Thank you for the quick reply. I ran the SFC /SCANNOW Command - System File Checker and it detected no problems. I Disabled indexing as instructed. I don't have any 3rd party backup or defragging programs installed, so no worries there.

    When I went to the link noted above, I downloaded the 1st utility, Windows Diagnostic Tool Ver. 1.12
    (For IDE/ATA/SATA Hard Drives). Interestingly, when I ran it (as Administrator), I would get the user interface as pictured below:



    however, it would not allow me to 'select' the hard drive to check it, I could click anywhere and it wouldn't highlite the drive, add a check mark or whatever Toshiba does to indicate the drive is selected. Clicking Short Test or Extended Test would result in



    I'm sure I'm doing something wrong but I can't figure out what that is. While I was fussing with that I got another BSOD, I have attached the info.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    bunabayashi said:
    Thank you for the quick reply. I ran the SFC /SCANNOW Command - System File Checker and it detected no problems. I Disabled indexing as instructed. I don't have any 3rd party backup or defragging programs installed, so no worries there.

    When I went to the link noted above, I downloaded the 1st utility, Windows Diagnostic Tool Ver. 1.12
    (For IDE/ATA/SATA Hard Drives). Interestingly, when I ran it (as Administrator), I would get the user interface as pictured below:



    however, it would not allow me to 'select' the hard drive to check it, I could click anywhere and it wouldn't highlite the drive, add a check mark or whatever Toshiba does to indicate the drive is selected. Clicking Short Test or Extended Test would result in



    I'm sure I'm doing something wrong but I can't figure out what that is. While I was fussing with that I got another BSOD, I have attached the info.
    You cannot select the Toshiba HDD? Try Seatool for dos: SeaTools | Seagate download. Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run. Seatools run on every HDD.

    Also, as a test only .... uninstall MSE and use Avast free. It might be causing the fltmgr error.
    Event[9428]:
    Log Name: System
    Source: Microsoft Antimalware
    Date: 2013-04-24T03:59:05.000
    Event ID: 3002
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Owner-PC
    Description:
    Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
    Feature: Network Inspection System
    Error Code: 0x80070006
    Error description: The handle is invalid.
    Reason: The filter driver has successfully restarted.
      My Computer


  10. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #20

    Here are a couple of tools to test your SSD.

    It is the RED rectangle highlighted "Download" here: HDDScan It supports SSDs as well.


    The freeware version is in tiny print at the bottom. SSDLife download page - freeware, professional and portable version downloads.
      My Computer


 
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