BSOD when system is idle, error 0x0000000a

loki408 · 22 Apr 2013

This is a workstation that is loaded with a variety of software and data I can't experiment with, given this fact I'm hoping someone can help identify the specific cause. I understand the 0xa BugCheck error is issued if paged memory (or invalid memory) is accessed when the IRQL is too high and the error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS. Often times this is caused by a recently installed or updated driver, service, or application.

However I can't identify the exact cause. I'm hoping someone can help me identify which driver, service, application or setting is causing the BSOD. I've noticed it usually occurs when I am away from the workstation, screensaver has been activated and windows account is locked (although there are programs open, I'm assuming this classifies as idle).

I've attached the SF Diagnostic Tool folder output to this post, BSOD Error details below

IRQL_NOT_LESS_OR_EQUAL

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xfffff8a026b3b052, 0x0000000000000002, 0x0000000000000001, 0xfffff8000315d33d). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 042213-63461-01.

EventData

BugcheckCode 10
BugcheckParameter1 0xfffff8a026b3b052
BugcheckParameter2 0x2
BugcheckParameter3 0x1
BugcheckParameter4 0xfffff8000315d33d
SleepInProgress false
PowerButtonTimestamp 0

Greatly appreciate your time and feedback on this.

Arc · 23 Apr 2013

The BSODs are caused by PGP Desktop, PGPwde NT/Win2k drive.

Code:

fffff880`201980f8  fffff880`0121b4c2Unable to load image \SystemRoot\System32\Drivers\PGPwded.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PGPwded.sys
*** ERROR: Module load completed but symbols could not be loaded for PGPwded.sys
 PGPwded+0x194c2

And, it is the same issue in all the latest crashes.

I would suggest you to uninstall PGP Desktop.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
Apply > OK
Accept then restart.

Let us know the results.
Suspecting there might be something else that is also problematic, but not coming in front. In absence of PGP, they might appear in front.