Having major problems with windows Crashing..


  1. Posts : 3
    Winows 7 Professional 64 bit
       #1

    Having major problems with windows Crashing..


    Usually when I am browsing the internet Windows 7 BSOD's.. I've reinstalled windows several times now without any luck in solving the problem. After restoring from system image noted below, I updated the drivers and bios to my motherboard along with current drivers for my video card.. Yet I still have my PC crashing.. I ran SFC and Windows 7 memory diagnostic tools with no errors detected. So here are the dump files along with a system information file:

    1 ) First dump file and MSinfo32 file:

    https://skydrive.live.com/redir?resi...BHgrvGKbh8FDqg
    https://skydrive.live.com/redir?resi...OuZZV56FByOBpo

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000021
    BCP2: FFFFF900C060A000
    BCP3: 0000000000001240
    BCP4: 00CB000000001240
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    When I type in "reliability" in the run box, I get these reports:

    a.) MsMpEng.exe - stopped working
    Details:
    Faulting application name: MsMpEng.exe, version: 4.2.223.0, time stamp: 0x51023a8b
    Faulting module name: mpengine.dll, version: 1.1.9402.0, time stamp: 0x5164e0d4
    Exception code: 0xc0000005
    Fault offset: 0x000000000002fa1f
    Faulting process id: 0xcd4
    Faulting application start time: 0x01ce3f82119dd3d9
    Faulting application path: C:\Program Files\Microsoft Security Client\MsMpEng.exe
    Faulting module path: C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{9EB9D0C9-BDA7-4330-AF02-38CF49CCD42A}\mpengine.dll
    Report Id: b081898f-ab77-11e2-8649-60a44c533c7e

    And:

    Description
    Faulting application name: MsMpEng.exe, version: 4.2.223.0, time stamp: 0x51023a8b
    Faulting module name: mpclient.dll, version: 4.2.223.0, time stamp: 0x51023aa2
    Exception code: 0xc0000005
    Fault offset: 0x0000000000097395
    Faulting process id: 0x9ac
    Faulting application start time: 0x01ce3f847f3c6e51
    Faulting application path: C:\Program Files\Microsoft Security Client\MsMpEng.exe
    Faulting module path: C:\Program Files\Microsoft Security Client\mpclient.dll
    Report Id: bd36188b-ab77-11e2-8649-60a44c533c7e

    b.) Windows - Windows stopped working
    Details:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000021, 0xfffff900c060a000, 0x0000000000001240, 0x00cb000000001240). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042213-13852-01.

    2) Now I ran SFC once and it gave me no reports of errors. I ran it again and received a BSOD in the middle of the process of scanning a second time. Firefox again running at this time period as well as AVG..Here is the dump file:

    https://skydrive.live.com/redir?resi...Lov_J2GxpOKU70


    3) System BSOD again and unable to boot to windows in either normal or safe mode while windows repair shows no errors.. Here I loaded the recovery CD and restored the system via Image file (Fresh install that includes all updates successfully installed up to SP1). I also updated various drivers.. Sorry, no dump file. Here is the new MSinfo file:

    https://skydrive.live.com/redir?resi...CNh93PwSglCBns


    4) Ran FSC again 3 times... No errors. Uninstalled firefox and attempted to install IE 8.. It crashed in the process of uninstalling firefox..

    https://skydrive.live.com/redir?resi...DWb_Voy-jW1MUc


    5) update:

    Internet Explorer Crashes with firefox open.. Trying to induce more BSOD's.. Saved from possible BSOD by closing Fire FOX and Explorer.. Reliability report:

    Description

    Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: iexplore.exe
    Application Version: 8.0.7601.17514
    Application Timestamp: 4ce7a313
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec4aa8e
    Exception Code: c0000005
    Exception Offset: 0000000000054320

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033
    Additional Information 1: eb84
    Additional Information 2: eb84fe4c7a640e3587fbf7ea348bfa60
    Additional Information 3: 24a3
    Additional Information 4: 24a3e214d5e8ee7f899c594d22c26316
    Extra information about the problem
    Bucket ID: 53603993



    Description

    Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: iexplore.exe
    Application Version: 8.0.7601.17514
    Application Timestamp: 4ce7a313
    Fault Module Name: jscript.dll
    Fault Module Version: 5.8.7601.17866
    Fault Module Timestamp: 4fdc1566
    Exception Code: c0000005
    Exception Offset: 0000000000019d59

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033
    Additional Information 1: 8784
    Additional Information 2: 8784011bcc88d207546c46467374568f
    Additional Information 3: 0206
    Additional Information 4: 020695c3d1bfc8842ef23320c5ed712d
    Extra information about the problem
    Bucket ID: 73508486



    6) Window 7 BSOD's again!
    https://skydrive.live.com/redir?resi...L6wfk2utx8c_cA

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA80067E4170
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Description
    Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.7601.17514
    Application Timestamp: 4ce7a313
    Fault Module Name: jscript.dll
    Fault Module Version: 5.8.7601.17866
    Fault Module Timestamp: 4fdc1566
    Exception Code: c0000005
    Exception Offset: 000000000000b239
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: f4a6
    Additional Information 2: f4a62481afef3dda01f217a3ed1f161b
    Additional Information 3: 2f01
    Additional Information 4: 2f011ada54d35dfe10610c9522c67150
      My Computer


  2. Posts : 3
    Winows 7 Professional 64 bit
    Thread Starter
       #2

    sorry, double posted.. O.o... Please disregard the other ...Posting error
      My Computer


  3. Posts : 2,573
    Win7 Ultimate X64
       #3

    Please post as per these instructions
    Blue Screen of Death (BSOD) Posting Instructions
    run the tool (gathers some extra files) and upload the zipped output files directly into your next post (makes our life easier) :)
      My Computer


  4. Posts : 3
    Winows 7 Professional 64 bit
    Thread Starter
       #4

    Attachment 265278

    Ok.. here are the goodies :)
      My Computer


 

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