Multiple BSOD/hard crash on Windows 7 x64

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  1. Posts : 10
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
       #1

    Multiple BSOD/hard crash on Windows 7 x64


    Running Windows 7 Ultimate x64 with few issues until recently. Have had multiple BSOD and hard crash to reboot in the last week, several today. No common features that I can identify.

    I have run Memtest86 via boot CD for over 2 hours without any errors reported.

    Dump files etc. attached.

    Thanks in advance!

    -ibanix
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Where have you acquired your copy of windows from?

    Code:
    Host Name:                 JOSHUA-PC
    OS Name:                   Microsoft Windows 7 Ultimate 
    OS Version:                6.1.7600 N/A Build 7600
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Joshua
    Registered Organization:   
    Product ID:                00426-OEM-8992662-00006
    Original Install Date:     9/1/2012, 3:20:18 AM
    System Boot Time:          4/27/2013, 11:13:08 PM
    System Manufacturer:       O.E.M
    System Model:              O.E.M
    System Type:               x64-based PC
    Activation

    Reports indicate a possible issue with the windows installation. Please post this report before we begin:Windows Genuine and Activation Issue Posting Instructions
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    Just a note: I don't see SP-1.
      My Computer


  4. Posts : 10
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
    Thread Starter
       #4

    My copy came with this computer when purchased.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {271ADC1A-1A01-4422-820F-59FF6E90D7C3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Joshua\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{271ADC1A-1A01-4422-820F-59FF6E90D7C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1992192911-1165326710-2103082883</SID><SYSTEM><Manufacturer>O.E.M</Manufacturer><Model>O.E.M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090814000000.000000+000</Date></BIOS><HWID>A9B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7600.0000-2452012
    Installation ID: 014182974696108196600262754824619426203716543622520462
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/28/2013 12:37:07 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:19:2013 18:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGStKrR3ECaZKp2SORgyWxYYj2Quh5VTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A1
    FACP A1
    HPET A1
    MCFG A1
    SLIC ACRSYS ACRPRDCT
    OEMB 081409 OEMB1017
    GSCI 081409 GMCHSCI
      My Computer


  5. Posts : 10
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
    Thread Starter
       #5

    I thought SP-1 was only a roll-up of existing hotfixes? I could update, but that seems like a stretch.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Do you have any idea of how it was activated?
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Provide more details of your system - what make and model is this

    System Info - See Your System Specs
      My Computer


  8. Posts : 10
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
    Thread Starter
       #8

    Updated specs as per tool. Synopsis:

    Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz
    FOXCONN G41M/G41M-S/G41M-V
    4.00 GB (2x2048 DDR2-400)
    (1) ST3500320AS ATA Device (2) WDC WD1200JB-00GVA0 ATA Device (3) Maxtor 3200 USB Device
    (1) Realtek High Definition Audio (2) High Definition Audio Device
    ATI Radeon HD 5700 Series
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
      My Computer


  9. Posts : 10
    Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
    Thread Starter
       #9

    So for interest, I ran SFC /scannow, and that had no issues. AVG and Spybot S&D also find no issues.

    Any ideas from the dump files?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Is there a COA sticker attached to the side of this Desktop?
      My Computer


 
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