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BSOD Win7
please let me know if I need to provide any more additional information...
please let me know if I need to provide any more additional information...
Activation
Crashes indicate a possible issue with the windows installation. Please post this report before we begin:Windows Genuine and Activation Issue Posting Instructions
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-J26FT-6HQBC-WVMR3 Windows Product Key Hash: IHKaPwwOEgyINuGKexRX9lcrX80= Windows Product ID: 00371-OEM-9045082-12730 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {78419E66-EF66-4329-9CD1-29C9A943D4B7}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MsIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{78419E66-EF66-4329-9CD1-29C9A943D4B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WVMR3</PKey><PID>00371-OEM-9045082-12730</PID><PIDType>3</PIDType><SID>S-1-5-21-3607924691-3951151938-3609923115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>D5468AT-ABA ALONPAV</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.27 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>D3603307018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HP-CPC</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-450-812730-02-1033-7601.0000-0762013 Installation ID: 019821210960188121299435502755021731290674197454117911 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: WVMR3 License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 4/24/2013 10:21:06 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 3:19:2013 12:29 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAliumbZZ7humSAK5iMmQ+HA4rq3Xa2Sbp OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: no, invalid SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP-CPC SLIC-CPC FACP HP-CPC SLIC-CPC HPET HP-CPC SLIC-CPC MCFG HP-CPC SLIC-CPC SSDT HP-CPC SLIC-CPC SLIC HP-CPC SLIC-CPC
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
InformationWhy Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.
How Can we know that DV is enabled:
It will make the system bit of slow, laggy.
WarningBefore enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.
If there is no points, make a System Restore Point manually before enabling DV.
Let us know the results, with the subsequent crash dumps, if any.Tip
- If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
- If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.
when it crashes do i post another crash report? How do I send in the results?
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
- Click on the Start button
- Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
- Select the “Startup” tab.
- Deselect all items other than the antivirus.
- Apply > OK
- Accept then restart.
Update the drivers for all your Logitech protects .... keyboard, mouse, camera, USB monitor, all..... from Logitech - Support & Software Downloads
Let us know the results.
_______________________________________________________________
BSOD ANALYSIS:
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck C9, {23b, fffff8800f05b710, fffff98004b50dc0, 0} Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9) The IO manager has caught a misbehaving driver. Arguments: Arg1: 000000000000023b, The caller has changed the status field of an IRP it does not understand. Arg2: fffff8800f05b710, The address in the driver's code where the error was detected. Arg3: fffff98004b50dc0, IRP address. Arg4: 0000000000000000 Debugging Details: ------------------ BUGCHECK_STR: 0xc9_23b DRIVER_VERIFIER_IO_VIOLATION_TYPE: 23b FAULTING_IP: HIDCLASS!HidpMajorHandler+0 fffff880`0f05b710 48895c2410 mov qword ptr [rsp+10h],rbx FOLLOWUP_IP: HIDCLASS!HidpMajorHandler+0 fffff880`0f05b710 48895c2410 mov qword ptr [rsp+10h],rbx IRP_ADDRESS: fffff98004b50dc0 DEVICE_OBJECT: fffffa8006579b90 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP PROCESS_NAME: System CURRENT_IRQL: 2 LOCK_ADDRESS: fffff80002cddb80 -- (!locks fffff80002cddb80) Resource @ nt!PiEngineLock (0xfffff80002cddb80) Available WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted. WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted. 1 total locks PNP_TRIAGE: Lock address : 0xfffff80002cddb80 Thread Count : 0 Thread address: 0x0000000000000000 Thread wait : 0x0 LAST_CONTROL_TRANSFER: from fffff80002f674ec to fffff80002ad9c00 STACK_TEXT: fffff880`02fd30e8 fffff800`02f674ec : 00000000`000000c9 00000000`0000023b fffff880`0f05b710 fffff980`04b50dc0 : nt!KeBugCheckEx fffff880`02fd30f0 fffff800`02f7158a : fffff800`02f65b00 fffff880`0f05b710 fffff980`04b50dc0 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c fffff880`02fd3130 fffff800`02f72593 : 00000000`0000023b 00000000`c0000010 fffff980`04b50dc0 00000000`ffffffff : nt!ViErrorFinishReport+0xda fffff880`02fd3180 fffff800`02f72c52 : fffff980`04b50f20 fffff880`0f05b710 00000000`00000000 00000000`00000000 : nt!VfErrorReport1+0x63 fffff880`02fd3220 fffff800`02f67181 : fffffa80`063431c8 00000000`00000001 00000000`00000000 fffff980`04b50f20 : nt!ViGenericVerifyIrpStackUpward+0x62 fffff880`02fd3250 fffff800`02f73c3d : fffffa80`06558200 fffffa80`06343010 fffff980`04b50dc0 fffff980`04b50dc0 : nt!VfMajorVerifyIrpStackUpward+0x91 fffff880`02fd3290 fffff800`02f8561d : fffff980`04b50f20 fffff880`02fd3480 00000000`c0000010 fffff980`04b50f20 : nt!IovpCompleteRequest2+0xad fffff880`02fd3300 fffff800`02add5c1 : fffff980`04b50f23 00000000`00000000 00000000`000000ff fffff800`02f68ffa : nt!IovpLocalCompletionRoutine+0x9d fffff880`02fd3360 fffff800`02f7d2af : fffff980`04b50dc0 fffff880`0f065400 fffffa80`06579c00 00000000`00000000 : nt!IopfCompleteRequest+0x341 fffff880`02fd3450 fffff800`02abeb56 : fffff880`00000013 fffff880`02fd3578 fffff980`04b50f20 fffffa80`06579ce0 : nt!IovCompleteRequest+0x19f fffff880`02fd3520 fffff880`0f05ba0f : 00000000`00000000 fffffa80`06579ce0 00000000`00000001 00000000`00000017 : nt!IopInvalidDeviceRequest+0x16 fffff880`02fd3550 fffff880`0f05b7fb : 00000000`00000000 fffffa80`06579ce0 fffff980`04b50dc0 fffff880`02fd3600 : HIDCLASS!HidpIrpMajorDefault+0x8b fffff880`02fd3590 fffff800`02f83d26 : fffff980`00000002 fffff980`04b50dc0 00000000`00000002 fffff800`02f7f48e : HIDCLASS!HidpMajorHandler+0xeb fffff880`02fd3600 fffff800`02f82d52 : fffff980`04b50f68 00000000`00000002 fffffa80`0656bd10 fffffa80`06c16be0 : nt!IovCallDriver+0x566 fffff880`02fd3660 fffff800`02f83d26 : fffff980`04b50dc0 00000000`00000002 fffffa80`0656bbc0 00000000`00000000 : nt!ViFilterDispatchGeneric+0x62 fffff880`02fd3690 fffff800`02f82e68 : fffff980`04b50dc0 fffffa80`0656bbc0 00000000`00000000 fffffa80`064e4010 : nt!IovCallDriver+0x566 fffff880`02fd36f0 fffff800`02f82f52 : fffffa80`04c46e30 00000000`00000001 fffffa80`04c46e30 00000000`00000017 : nt!VfIrpSendSynchronousIrp+0xe8 fffff880`02fd3760 fffff800`02f700bf : fffffa80`04c46b60 00000000`000007ff fffff800`02c185b8 fffff800`02e72fa9 : nt!VfWmiTestStartedPdoStack+0x72 fffff880`02fd3800 fffff800`02b8c692 : fffffa80`04c46b60 00000000`00000000 ffffffff`ffffffff 00000000`00000016 : nt!VfMajorTestStartedPdoStack+0x5f fffff880`02fd3830 fffff800`02ec756c : fffffa80`04c46b60 00000000`00000001 00000000`00000000 00000000`00000002 : nt!PpvUtilTestStartedPdoStack+0x12 fffff880`02fd3860 fffff800`02ec9164 : fffffa80`04c46b60 fffffa80`04c46b60 fffffa80`04c43010 00000000`00000001 : nt!PipProcessStartPhase3+0x55c fffff880`02fd3950 fffff800`02ec964c : fffff800`02cdb500 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PipProcessDevNodeTree+0x264 fffff880`02fd3bc0 fffff800`02bdc7f2 : 00000001`00000003 00000000`00000000 00000000`32706e50 00000000`00000084 : nt!PiProcessStartSystemDevices+0x7c fffff880`02fd3c10 fffff800`02ae3251 : fffff800`02bdc4f0 fffffa80`03ffe601 00000000`00000000 fffffa80`03ffe660 : nt!PnpDeviceActionWorker+0x302 fffff880`02fd3cb0 fffff800`02d77ede : 00000000`00000000 fffffa80`03ffe660 00000000`00000080 fffffa80`03fee9e0 : nt!ExpWorkerThread+0x111 fffff880`02fd3d40 fffff800`02aca906 : fffff880`009ea180 fffffa80`03ffe660 fffff880`009f4f40 083e0b06`38090534 : nt!PspSystemThreadStartup+0x5a fffff880`02fd3d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb SYMBOL_NAME: HIDCLASS!HidpMajorHandler+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: HIDCLASS IMAGE_NAME: HIDCLASS.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7a665 FAILURE_BUCKET_ID: X64_0xc9_23b_VRF_HIDCLASS!HidpMajorHandler+0 BUCKET_ID: X64_0xc9_23b_VRF_HIDCLASS!HidpMajorHandler+0 Followup: MachineOwner ---------
Code:STACK_COMMAND: .bugcheck ; kb SYMBOL_NAME: HIDCLASS!HidpMajorHandler+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: HIDCLASS IMAGE_NAME: HIDCLASS.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7a665 FAILURE_BUCKET_ID: X64_0xc9_23b_VRF_HIDCLASS!HidpMajorHandler+0 BUCKET_ID: X64_0xc9_23b_VRF_HIDCLASS!HidpMajorHandler+0 Followup: MachineOwner
Have you updated your USB drivers ?
Added: Didn't see Archie's post