BSOD's when downloading / playing War Thunder / other online games

VitalOd · 27 Apr 2013

Hi , a friend of mine asked me to take a look at his Windows 7 64bit computer as it was blue screening a few mins into playing a game called War Thunder. He said its been also doing while he plays a few other games online as well.

Im a help desk technician so i went through all the usual things of checking drivers , reliability monitor and event logs and couldn't pin down the problem. he showed me a few pics on his phone of the blue screens he's been getting and just about half of them were "IRQL-NOT-LESS-OR-EQUAL" so it had me thinking driver problem. But after updating all the drivers and doing a few other checks on the system and bios (no obvious sign of over clocking) i still couldn't work out the problem.

So i then asked him to start playing the game and sure enough 5mins into playing it online it blue screens with a 0x0000001D. ive seen it come up with 0x0000001E's as well

So then he re-installed the system altogether. The next day it blue screened once during a windows update on the fresh system.

So i ran every test i could think of on the newly installed system. Mem test's , load test's, gfx tests, hard drive files and sectors. All showed no errors and none of then caused a BSOD.

As there were no blue screens during the stress testing i thought the system might be more stable at this point so i decide to download his game again for him. But before it had finished downloading the first gb of the install file i got a BSOD!

So then i swapped out the memory for RAM from one of my old comps. I then started the downloading of the install file again and it blue screened again.

I disconnected the DVD drive and swapped out the GFX card for exactly the same card (though different make) and 5 mins later it blue screened during a windows update.

All in all it seems to be blue screening during network activity before i re-installed the system and after.But before i reinstalled the system it was using a PCI wireless network card which i removed when i first got the computer back to my place for testing and have been using the onboard nic on a cat 6 cable and its still BSOD'ing. Ive checked the 'crashes and connection issues' forum for the game 'WarThunder' and no one else seems to be complaining of BSOD'ing. Plus its not just that game.

Here is the system specs :

Operating System
Microsoft Windows 7 Ultimate 64-bit
CPU
AMD Athlon 64 X2 5600+ 32 °C
Brisbane 65nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 264MHz (4-4-4-12)
Motherboard
ASRock N68C-S UCC (CPUSocket) 28 °C
Graphics
DELL E173FP (1280x1024@60Hz)
1024MB AMD Radeon HD7700 Series (Sapphire/PCPartner)
Hard Drives
466GB Seagate ST350032 0AS SCSI Disk Device (SATA) 24 °C
Optical Drives
MagicISO Virtual DVD-ROM0000
Audio
VIA High Definition Audio

He claims the MOBO and the 2x2gb ram is only 4 months old.

So im about to admit defeat on this one (so probably MOBO or CPU) but i thought id give you guys a crack at it first.

Thanks

x BlueRobot · 27 Apr 2013

Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

VitalOd · 27 Apr 2013

I just did a fresh install and then put in the motherboard drivers and it blue screened every time i tried to download something, like firefox , widows update , even the sf tool from here..

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: 
Windows Product ID: 00426-292-0000007-85962
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {F7D09563-01AA-49B9-BE88-CF2EFCF25607}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details:  <GenuineResults><MachineData><UGUID>{F7D09563-01AA-49B9-BE88-CF2EFCF25607}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85962</PID><PIDType>5</PIDType><SID>S-1-5-21-3206507340-3056870872-3629222999</SID><SYSTEM><Manufacturer>To  Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By  O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American  Megatrends  Inc.</Manufacturer><Version>P1.60</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20110919000000.000000+000</Date></BIOS><HWID>A7B93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT  Standard  Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-2057-7600.0000-1172013
Installation ID: 007380439330165234450675410791969002068101189443624081
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 43200 minute(s) (30 day(s))
Remaining Windows rearm count: 3
Trusted time: 28/04/2013 00:01:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQACAAAAAAABAAEA6GEmUWYCOr+SAFzrEuRssYqb1LPI9A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A_M_I         OEMAPIC 
  FACP            A_M_I         OEMFACP 
  SRAT            AMD           FAM_F_10
  MCFG            A_M_I         OEMMCFG 
  OEMB            A_M_I         AMI_OEM 
  AAFT            A_M_I         OEMAAFT

So then i did another fresh install and this time didnt install the motherboard drivers and im able to download some things ok. But still not everything. Here is the new sf report

NoelDP · 28 Apr 2013

Try disabling the NIC in BIOS and installing a PCI NIC card. That may help, if it is the onboard NIC.
(The MGADiag is fine apart from being the default Key.)

VitalOd · 28 Apr 2013

Thanks.

Ill try that , but when he originally asked me to take a look at the computer because it was blue screening while he was playing online games he had a PCI wireless card in there. The first thing i did was take the wireless card out and use the onboard nic.

Ill see if i can disable the onboard nic in the bios and put the wireless card back in and see if it helps.

x BlueRobot · 28 Apr 2013

Code:

BugCheck 1E, {ffffffffc0000005, fffff80002ad1f32, 0, ffffffffffffffff}

*** WARNING: Unable to verify timestamp for nvstor.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor.sys
Probably caused by : nvstor.sys ( nvstor+57a5 )

Code:

1: kd> lmvm nvstor
start             end                 module name
fffff880`00c2a000 fffff880`00c55000   nvstor   T (no symbols)           
    Loaded symbol image file: nvstor.sys
    Image path: \SystemRoot\system32\DRIVERS\nvstor.sys
    Image name: nvstor.sys
    Timestamp:        Wed May 20 07:45:37 2009 (4A13A711)
    CheckSum:         000381B4
    ImageSize:        0002B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your nVidia Storage Drivers seem to be outdated and causing some issues, check for any possible updates from here: Drivers - Download NVIDIA Drivers

Code:

1: kd> lmvm nvmf6264 
start             end                 module name
fffff880`040da000 fffff880`0412b380   nvmf6264 T (no symbols)           
    Loaded symbol image file: nvmf6264.sys
    Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
    Image name: nvmf6264.sys
    Timestamp:        Thu Apr 30 20:45:59 2009 (49F9FFF7)
    CheckSum:         00056F01
    ImageSize:        00051380
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your nVidia nForce network driver is also outdated, and may also be contributing to some problems, please update it from the same site specified above.

Code:

1: kd> lmvm atikmdag
start             end                 module name
fffff880`048d5000 fffff880`05393000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Feb 15 02:51:52 2012 (4F3B1DC8)
    CheckSum:         00A5DE83
    ImageSize:        00ABE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your AMD graphics driver seems to be causing some problems also, please update the driver, we have a list of the latest drivers, which can be found here: Latest AMD Catalyst Video Driver for Windows 7

The latest WHQL driver would be the best option, since it has been tested by Microsoft for stability and compatibility.

Install Service Pack 1:

Learn how to install Windows 7 Service Pack 1 (SP1)

Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

NoelDP · 28 Apr 2013

VitalOd said:

Thanks.

Ill try that , but when he originally asked me to take a look at the computer because it was blue screening while he was playing online games he had a PCI wireless card in there. The first thing i did was take the wireless card out and use the onboard nic.

Ill see if i can disable the onboard nic in the bios and put the wireless card back in and see if it helps.

I've seen many systems with all sorts of odd problems untli the nic is disabled in BIOS. It seems to pervade ths system when it goes out.

VitalOd · 28 Apr 2013

I tried disabling the on board nic and the computer froze a couple of times without blue screen.

There was no sign of drivers for the nvidia storage or network drivers on the video drivers page you linked to. I tried using thier automatic detection program. that didn't work.

I found an update for the network drivers in windows update but that just made the problem even worse, after installing them i couldnt download anything at all.

Installing the latest drivers for the AMD video card made no difference either.

There's only so much time i can spend on solving a problem. So i went with the only solution that was guaranteed to work , i sold him an old board and intel cpu of mine that was comparable.

x BlueRobot · 28 Apr 2013

It seems the drivers are part of the nVIDIA Control Panel - NVIDIA software for NVIDIA nForce MCPs

Why do they even have the nVIDIA Control Panel for a AMD graphics card?

Remove:

Code:

Start Menu\Programs\NVIDIA Corporation\NVIDIA Control Panel

A friend of mine, Archie (Arc on Seven Forums), suggested that the drivers could be part of the chipset for the motherboard - ASRock - N68C-S UCC