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Windows 7: Video hardware error when gaming- WERInternalMetadata.xml

28 Apr 2013   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
Video hardware error when gaming- WERInternalMetadata.xml

When gaming (ME3, Shogun2) I experience random crashes. These can occur in menu immediately after loading up, or after hours of play.

I updated my system specs per a forum tool, and I copied bug reports to this post as text files.

This is way beyond me- overheating, monitor incompatibility, sound errors, power source? The frequency of crashing is high but at irregular intervals, making it difficult to pinpoint.

Typical error:


Details attached. I hope its sufficient.

Thank you!

My System SpecsSystem Spec
29 Apr 2013   #2

Microsoft Community Contributor Award Recipient


Hello simplex and welcome to Seven Forums.

Starting with the basics, let's try to rule out any malware related problems. After running a full scan with your installed and updated anti-virus suite, I'd suggest running an additional full scan using the free Malwarebytes or even Windows Defender Offline. (No anti-malware product is 100% effective 100% of the time. If there was such a thing we'd all be using it. So running additional on-demand scanners like Malwarebytes or WDO is a good thing.)


Windows Defender Offline

It would help if you'd submit your dump files for further analysis. The BSOD Posting Instructions explain how to do that.

Blue Screen of Death (BSOD) Posting Instructions

You may have problematic drivers, damaged or corrupt system files that are preventing those drivers from updating, or other issues like failing hardware that are causing other problems for your OS. Hence, the need to see the actual dump files. In the meantime, you could try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

You could also try to "stress test" your drivers by enabling Driver Verifier.

Driver Verifier - Enable and Disable

One of the Forum experts prepared this troubleshooting guide that also includes links to various hardware tests.

Troubleshooting Steps for Windows 7

And in addition to the dump files, it would be helpful if you'd posted this information in a completely unedited form. Sometimes false activation issues can cause problems.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
29 Apr 2013   #3

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1


I tried to grab all but had an unexpected error, copied below.
I zipped the file created and attached.

Had a display driver crash, recovered, but the game was not playable (black screen). alt-tabbed out and am trying to figure this out...

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Could not complete operation on some files and directories. See the Data property of the exception for more details.
at Microsoft.VisualBasic.FileIO.FileSystem.FxCopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryPath, String targetDirectoryPath, Boolean overwrite)
at Microsoft.VisualBasic.FileIO.FileSystem.CopyOrMoveDirectory(CopyOrMove operation, String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite, UIOptionInternal showUI, UICancelOption onUserCancel)
at Microsoft.VisualBasic.MyServices.FileSystemProxy.CopyDirectory(String sourceDirectoryName, String destinationDirectoryName, Boolean overwrite)
at SF_Diagnostic_Tool.Form1.Button1_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
Assembly Version:
Win32 Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
SF Diagnostic Tool
Assembly Version:
Win32 Version:
CodeBase: file:///C:/Users/user/Downloads/SF_Diagnostic_Tool.exe
Assembly Version:
Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/
Assembly Version:
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/
Assembly Version:
Win32 Version: 2.0.50727.5468 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/
Assembly Version:
Win32 Version: 2.0.50727.5467 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/
Assembly Version:
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the section.
The application must also be compiled with debugging

For example:

< jitDebugging="true" />

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
My System SpecsSystem Spec

30 Apr 2013   #4
x BlueRobot


BugCheck 116, {fffffa800a443010, fffff880054098a4, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+98a4 )
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
The graphics card has entered a "hung" state and is unable to recover within the allocated recovery period - Timeout Detection and Recovery (TDR) (Windows Drivers)

0: kd> lmvm atikmpag
start             end                 module name
fffff880`05400000 fffff880`05492000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Mar 21 01:25:59 2013 (514A61A7)
    CheckSum:         00098DD8
    ImageSize:        00092000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update to the latest WHQL driver provided here: Latest AMD Catalyst Video Driver for Windows 7
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
My System SpecsSystem Spec
03 May 2013   #5

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Thank you for efforts thus far.
I proceeded with the driver wipe, clean, and upgrade. Still had a crash- dump file attached. I would guess that the high fan RPM sometimes achieved before the crash means this is purely overheating related. Ventilation is not great but its dust free.
Speedfan shows core temp of 65.
I also notice CPU usage is ultra high.

Further and final thoughts?
My System SpecsSystem Spec
03 May 2013   #6
x BlueRobot


I can't find any recent crashes, the most recent files are almost a month old.

65*C is very warm, especially for a desktop, there does seem to be a overheating issue.

Have you checked all the fans are dust free and working? Make sure the vents on the case are clear and not obstructed by anything. Have you made sure the thermal paste hasn't worn out, and the heatsinks are properly placed?
My System SpecsSystem Spec
07 May 2013   #7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

I'm about ready to just deal with my crashing, chalking it up to overheating given the last dump file crash error.
But after the driver wipe and update, I'm not getting massage CPU usage from varying programs including:
perfmon.exe (performance monitor I know)
avp.exe (kaspersky...I have refused to renew my license given the usage of this thing. Stupid to pay for security at expense of CPU usage. I will likely change to windows security essentials)
and other programs that vary depending on the time. After each wake from sleep, CPU usage soars to 90%, and only after this driver change.

Any suggestion on how to deal with this? I followed all instructions.
Not sure what other info to provide.
My System SpecsSystem Spec
08 May 2013   #8
x BlueRobot


How many programs do have running at Startup?My CPU usage will rise very quickly when logging into Windows, maybe around 70%-90%, then decrease again when all the background processes and services have finished loading.
My System SpecsSystem Spec
09 May 2013   #9

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

- Nothing changed recently except the driver update. Startup programs are limited. I wake computer from sleep, close everything.
- 'System' is using up to 30%of my CPU usage when running a youtube video on Firefox
- 'Flash plugin' app is taking 30%
- CPU usage sits between 20% and 70% when watching one video fullscreen...chops up
- Feel like computer is gonna explode...CPU usage spiking like mad.
- Driver update related to flash?
My System SpecsSystem Spec
10 May 2013   #10
x BlueRobot


What is the CPU usage like from a complete shutdown and boot?

Have you scanned with SuperAntiSpyware, Malwarebytes and MSE?

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Remove any current real-time protection suite you have installed from here - Uninstallers (removal tools) for common antivirus software

Do you have any extensions or plug-ins enabled within your browser which aren't necessary?
My System SpecsSystem Spec

 Video hardware error when gaming- WERInternalMetadata.xml

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