BSOD using firefox, 0x0000003b


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD using firefox, 0x0000003b


    Hi, I am new on this forums, my friend told me to try here since I had no hope for my blue screen problems

    I never had blue screens before on my win 7, and I use it for 3 years, even on this pc after I upgraded my VGA, I never had problems, then I had a virus problems 2 months ago and I decided to format my computer, and one of my HD, the 500gb one, I split to 2 partitions, making a 45gb one for windows, and the other for installed games only, thats about 420gb
    I noticed that before format, and even when I formatted this before, always had a 100mb partition for boot, system health etc, and this time I got that partition deleted and made everything on the same 45gb part.
    Don't know if that changes anything

    Another thing to say is that, I am having artifact issues with my screen, I just got this new vga 5-6 months ago, and I can play games for hours, heavy games like Battlefield 3 on ultra, and never had any problem with artifact or errors while playing any other games tho. My artifacts only happens when watching movies, or when doing nothing but looking into a picture or at my desktop, never when in games, they never had lead me to a blue screen also.

    Today and yesterday it happened the same thing, I got a BSOD while using Firefox (just organizing bookmarks from a folder to another in firefox), while downloading something from Firefox, and extracting files from zips, like mods for games etc...

    also, I dont have the .dmp from the other 5 blue screens I had this month, just the last one, but its always related to ntoskrnl.exe, every single bsod have this ntoskrnl.exe on it with a different code.

    the today one was SYSTEM_SERVICE_EXCEPTION

    bug code: 0x0000003b
    caused by driver: win32k.sys
    caused by address: win32k.sys+c6373
    crash address: ntoskrnl.exe+6f840

    parameters
    00000000`c0000005
    fffff960`000d6373
    fffff880`04d55070
    00000000`00000000


    usually the "caused by driver" and "by address" info, it is the ntoskrnl.exe, or the win32k. sys like the last one.
      My Computer


  2. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #2

    It appears that this Install of windows is counterfeit, The best course of action is to purchase a proper copy of windows from a reputable place like newegg or tiger direct, format your drive and re-install with the legal copy of windows.
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    sorry, but I don't think the windows version I use would cause this issue, since I've been using the same copy for last 3 years, and had this computer formated about 4 or 5 times, we have about 5 computers at home, so we just use a copy from a friend's assembler, and this is the first problem related to blue screen, well I was actually just asking for help, but thanks anyway
      My Computer


  4. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #4

    No you don't seem to understand we don't support counterfeit copies of windows, which yours is.The Product ID matches a Dell while the machine its self is a custom build, the only way this is possible is through a hackers exploit making the actual behavior of the operating system unpredictable as the exploits used leave the OS open to numerous security and stability problems.
      My Computer


 

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