BSOD using outlook 2013
Hi, I was downloading emails (3000) and left the computer overnight when BSOD occured. It's a brand new machine, no changes made, I am very concerned. I can still send it back to the shop (2 days old). I would really appreciate your help with that I would really like to know what is causing the problem. Many thanks. All the required files attached.
I have just run system scan (as suggested in another post) I hope it may help with determining the cause.
It said: ' Windows Resource Protection did not find any integrity violations'. THanks.
Hi lukemike and welcome to Seven Forums.
Lets start off with removing the Defrag software Start Menu\Programs\Auslogics
restart PC after you uninstalled the software . Then update your RST driver
Also update your RST driver by clicking on the link below
http://downloadcenter.intel.com/conf...&Dwnldid=22194
Click on the I accept radio button.
Thank you. All done. What is the accept the radio button?
When you click on the link you should get to a page with this on the bottom
Click that to start the download of the driver.
Sorry got a bit confused. All done. Diskdefrag un-installed, driver updated, computer restarted.
Use it as you were using it. If you get anymore BSOD upload the file using the tool once more and click on GRAB ALL again.
Thank you very much I really appreciate this. 2 questions if I may. What is the safe alternative to Auslogic DiskDefrag (I was not aware it may cause any problems). The second one - was the problem caused by HDD?
First Answer: I personally use Diskeeper now their new name is condusiv
Link : Condusiv Technologies: High Performance Software Solutions
Second Answer : Yes the BSOD was hard drive related. It was probably caused by both the Auslogic Defrag program and the old driver.
If you get anymore BSODs upload the dmp file once more and we will go from there. I would hate to have you return a 2 day old laptop .
Thanks again I really appreciate you help, if you need any British tea or anything that can be easily posted to US, give me a shout I'll see what I can do :)
As far as the laptop's concerned I still have 4 days to return it, and I'd rather do it than be stuck with a faulty unit ( I did run SMART tests which came back clean). Now I have to figure out a way to replicate the situation when it happened to see if the BSD will come back. Anyway thanks again and I hope the problem's solved.
P.s. I am serious about the tea :)
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