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Windows 7: Computer Crashes 1 hour after started

02 May 2013   #1

MS Windows 7 64-bit SP1
Computer Crashes 1 hour after started


I am visiting my parents and their computer crashes EVERY time it is started.

Not sure how to fix this, things seem fine under Devices Manager, so I am creating this thread.

Thanks very much guys.


My System SpecsSystem Spec
03 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

fffff880`06976570  fffff880`03f499d8Unable to load image \SystemRoot\System32\Drivers\aswrdr2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswrdr2.sys
*** ERROR: Module load completed but symbols could not be loaded for aswrdr2.sys
Security App

Crashes indicate avast! being a possible cause. Remove avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - Disk Check
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Is the firmware for your SSD up-to-date?
Modelo	M4-CT064 M4SSD2 SATA Disk Device
Check for one and see if the stability returns.

Hope this helps for now. Good luck.
My System SpecsSystem Spec
03 May 2013   #3

MS Windows 7 64-bit SP1

Hi KoolKat77,

Thanks very much for your help.
I removed Avast, step 1 and 2 returned no errors.
I also updated the firmware on my SSD.

It is still crashing even though Avast was successfully removed.
I am sending the new files for your analysis.

Thank you very much,
My System SpecsSystem Spec

03 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Sorry but that looks like your old dump.

Proceed with RAM test and HDD test and let us know the results.
My System SpecsSystem Spec

 Computer Crashes 1 hour after started

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