Computer Crashes 1 hour after started


  1. Posts : 13
    MS Windows 7 64-bit SP1
       #1

    Computer Crashes 1 hour after started


    Hi,

    I am visiting my parents and their computer crashes EVERY time it is started.

    Not sure how to fix this, things seem fine under Devices Manager, so I am creating this thread.

    Thanks very much guys.

    Erick
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    fffff880`06976570  fffff880`03f499d8Unable to load image \SystemRoot\System32\Drivers\aswrdr2.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswrdr2.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswrdr2.sys
     aswrdr2+0x49d8
    Security App

    Crashes indicate avast! being a possible cause. Remove avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free


       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - Disk Check
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

    Is the firmware for your SSD up-to-date?
    Code:
    Modelo	M4-CT064 M4SSD2 SATA Disk Device
    
    Check for one and see if the stability returns.

    Hope this helps for now. Good luck.
      My Computer


  3. Posts : 13
    MS Windows 7 64-bit SP1
    Thread Starter
       #3

    Hi KoolKat77,

    Thanks very much for your help.
    I removed Avast, step 1 and 2 returned no errors.
    I also updated the firmware on my SSD.

    It is still crashing even though Avast was successfully removed.
    I am sending the new files for your analysis.

    Thank you very much,
    Erick
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Sorry but that looks like your old dump.

    Proceed with RAM test and HDD test and let us know the results.
      My Computer


 

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