BSOD Unexpected; Updated drivers with no Improvement :(


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD Unexpected; Updated drivers with no Improvement :(


    Hello guys,

    I'm extremely unexperienced when it comes to debugging so I came here with hopes that someone more skilled may help me.

    The BSOD's usually occur in pairs - that is, after one BSOD, upon restart, only a few minutes after start up, it BSOD's again. Then after a second restart, it will not BSOD until later, at a random moment (meaning, it's not when there's an explicitly defined command).

    Attached is the zip with the dump files as requested; I really hope this can be resolved!

    Thanks ahead of time,

    -FR
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    koolkat77 said:
    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
    Here you have it; hope these help! Thank you for helping!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks. It appears that your BSOD are network related.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffffa8008290000, 2, 0, fffff880016812c7}
    
    Probably caused by : tcpip.sys ( tcpip!Ipv6AddressType+27 )
    
    Followup: MachineOwner
    ---------
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fa100
    GetUlongFromAddress: unable to read from fffff800034fa1c0
     fffffa8008290000 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    tcpip!Ipv6AddressType+27
    fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  avgrsa.exe
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tcpip!Ipv6AddressType+27
    fffff880`016812c7 664439410a      cmp     word ptr [rcx+0Ah],r8w
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  tcpip!Ipv6AddressType+27
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tcpip
    
    IMAGE_NAME:  tcpip.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50e4f6f4
    
    FAILURE_BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27
    
    BUCKET_ID:  X64_0xD1_tcpip!Ipv6AddressType+27
    
    Followup: MachineOwner
    Security App

    AVG and Comodo both contribute in BSOD's. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
    Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public
    Start Menu\Programs\COMODO\COMODO GeekBuddy	Public:Start Menu\Programs\COMODO\COMODO GeekBuddy	Public
    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free


       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

    SFC scannow

    Check windows for corruption:

    SFC /SCANNOW Command - System File Checker
    1. Click on the Start
    2. Scroll to Accessories
    3. Select Command Prompt > Right click and Run as Administrator
    4. Type
      Code:
      SFC /scannow
    Disk Check

    Disk Check for errors on your Hard drive(s):

    Disk Check

    That's all for now. Hope this helps.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I did the steps you told me, and have not seen a BSOD since then :)

    I want to thank you for your help; I truly appreciate it!

    Have a great day!!!

    -FR
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Good news and you're welcome :)!

    Be sure to post here if you have them again.
      My Computer


 

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