Frequent Lockups/Hangups/Not Responding in all programs I run

chknfngers · 04 May 2013

Thank you in advance for any help that you can provide.

Over the last few months I have experienced frequent hang ups or frequent "not responding" on almost every application I run (Firefox, Microsoft Word, Control Panel, even Explorer when I'm trying to open a file). I keep Microsoft security essentials updated and have run full virus scans and have found nothing week after week. I have defragmented my hard-drive three times over the course of the incident and it has not resolved the issue. I am not quite sure how to precede further as I continue to have these constant issues.

Here are the system specs I can supply:
Laptop: Dell Studio 1555
OS: Windows 7 Home Premium 64-Bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @2.20GHz
RAM: 4.0GB
Anti-Virus: Microsoft Security Essentials
Browser: Firefox

Please let me know if this is the incorrect forum to post in. This one seemed the best fit for the problems I am having. Thank you.

VistaKing · 04 May 2013

Hi chkfngers welcome to SevenForums

Lets start with a memory test

RAM - Test with Memtest86+

Take a close look at PART 3 ( if you have any errors during the test )

Tip

Run at least 8 Passes

chknfngers · 04 May 2013

I will run this overnight.

Thank you for the response as recommended. Thank you.

VistaKing · 04 May 2013

You're welcome . Doing an over night is a good choice .

chknfngers · 05 May 2013

VistaKing,

I ran the memory test overnight. It did 10 passes and found no errors.

VistaKing · 05 May 2013

chknfngers

Lets run a chkdsk

Click on the

button on the lower left of the screen . Type CMD inside the Search programs and files box . Right-click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt should open to the path Path C:\Windows\System32>_ ( image below )

Type the command

chkdsk C:\ /F /R

press <ENTER> it will tell you the it will schedule on the next restart type the letter Y and Press <ENTER> then restart the PC manually .

Note

There are spaces after C:\ and in between the F and forward slash (/)

Once the chkdsk is completed run SFC /scannow

Open the command prompt the same way as you did for chkdsk this type input this command and press <ENTER>

SFC /scannow

If SFC locates any corrupted files run it a few more times with restarts in between . On the last one if it still locates corrupted Files upload the CBS.log .

Location of CBS.log file : C:\Windows\Logs\CBS\CBS.log

chknfngers · 05 May 2013

When i type the command into the command prompt it tells me that:

"The drive, the path, or the file name is not valid"

I am putting the spaces in between the C:\ /F and /R as you mention. I am also running it as administrator.

VistaKing · 05 May 2013

Command should be

Chkdsk c: (space) /F(space)/R

Note

don't write the word space .

chknfngers · 05 May 2013

This tcpmon.ini file seemed to be the only file that could not be repaired. Trying to upload the last scan I did in a file.

POQ 127 ends.
2013-05-05 15:43:36, Info CSI 00000304 [SR] Verify complete
2013-05-05 15:43:36, Info CSI 00000305 [SR] Repairing 1 components
2013-05-05 15:43:36, Info CSI 00000306 [SR] Beginning Verify and Repair transaction
2013-05-05 15:43:36, Info CSI 00000307 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-05-05 15:43:36, Info CSI 00000308 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-05-05 15:43:36, Info CSI 00000309 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-05-05 15:43:36, Info CSI 0000030a [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-05-05 15:43:36, Info CSI 0000030b [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2013-05-05 15:43:36, Info CSI 0000030c Hashes for file member \??\C:\Windows\System32\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-05-05 15:43:36, Info CSI 0000030d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.1.7600.16385_none_2e6dc451c0fa9db5\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
Found: {l:32 b:as3OOcx5px0XiJa7f7s9BVvlW/FFlKR4NMU/T+UP/Kg=} Expected: {l:32 b:ENtKeUct91LKlHclgfWTvnCdCOHHwDe+SYrPzZTTezU=}
2013-05-05 15:43:36, Info CSI 0000030e [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tcpmon.ini"; source file in store is also corrupted
2013-05-05 15:43:36, Info CSI 0000030f Repair results created:

chknfngers · 05 May 2013

Here is the last SFC scan i did.