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05 May 2013 | #1 |
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Blue Screen Error on my WIN7 OS
Dear Group Members,
I am facing the blue screen error since long time and not sure of what is the problem and what should I do as fix. Could you go through the the following error message and attached BSOD zip folder with all required memory dump files. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: 85DA8510 BCP2: 9A24A9B0 BCP3: 00000000 BCP4: 00000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\050513-21231-01.dmp C:\Users\harshu\AppData\Local\Temp\WER-44085-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt |
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06 May 2013 | #2 |
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Your BSODs are stop 0x116, a display related error.
Code:
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {85da8510, 9a24a9b0, 0, 2} *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys Probably caused by : igdkmd32.sys ( igdkmd32+119b0 ) Followup: MachineOwner --------- Code:
9a239000 9a736000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: igdkmd32.sys Image name: igdkmd32.sys Timestamp: Wed May 06 23:43:40 2009 (4A01D354) CheckSum: 0048DF97 ImageSize: 004FD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer. Let us know the results. |
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06 May 2013 | #3 |
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Hi Arc,
I have followed your thread and updated to the latest Intel-HD-graphics driver and did not see any immediate blue screen problem yet. I will observe this for a while and let you know more details. Thank you for the help! Your BSODs are stop 0x116, a display related error.
Code:
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {85da8510, 9a24a9b0, 0, 2} *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys Probably caused by : igdkmd32.sys ( igdkmd32+119b0 ) Followup: MachineOwner --------- Code:
9a239000 9a736000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: igdkmd32.sys Image name: igdkmd32.sys Timestamp: Wed May 06 23:43:40 2009 (4A01D354) CheckSum: 0048DF97 ImageSize: 004FD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer. Let us know the results. |
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06 May 2013 | #4 |
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Yes, you need to observe it now
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08 May 2013 | #5 |
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08 May 2013 | #6 |
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Good to know.
For any further issue, let us know ![]() |
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