BSOD, potentially during restart and/or sleep

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  1. Posts : 19
    Windows 7 Home Premium x64
       #1

    BSOD, potentially during restart and/or sleep


    I've been having some BSODs while the computer is restarting or sleeping. The computer is quite new (about a week old), so I'm assuming it has something to do with drivers or windows update (I've had a few windows update errors as well).

    Some bugcheck (everything I managed to pull out of them at least)
    Most Recent:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-46815-01.


    Second most recent (Looks identical? Same problem?)
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-42853-01.

    Attached is the renamed zip file that the SF Diagnostic Tool created
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Hi Zenith042 welcome to SevenForums

    Try to run a memtest

    RAM - Test with Memtest86+

    Pay attention to Part 3
      My Computer


  3. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Memtest


    I'm running the memtest now, but I'm kind of worried about configuring the sticks of ram, both because of my resoanbly low experience with this (I've only removed and replaced ram a few times, and that was with help), and the fact that I'm worried about potentially voiding the warranty.

    Edit: I looked at the computer, and the entire bottom panel is one piece that cannot be removed without voiding the warranty
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

       Tip
    if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary



    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    =====================================================================================

    Code:
    kd> lm vm intelppm
    start             end                 module name
    fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
        Loaded symbol image file: intelppm.sys
        Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
        CheckSum:         0000F4EC
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    CHIPSET DRIVER -
    Download

    Last edited by VistaKing; 06 May 2013 at 22:48.
      My Computer


  5. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Did a memtest, and no errors (8 passes)

    Edit: Oh, that's what was wrong. Thanks for your help and time!
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Overclocking

    If you are overclocking any hardware, STOP. Reset any changed values back to default.

    This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
    Code:
    Start Menu\Programs\MSI	Public:Start Menu\Programs\MSI	Public
    Start Menu\Programs\MSI\Battery Calibration	Public:Start Menu\Programs\MSI\Battery Calibration	Public
    Start Menu\Programs\MSI\BurnRecovery	Public:Start Menu\Programs\MSI\BurnRecovery	Public
    Start Menu\Programs\MSI\MSI Software Install	Public:Start Menu\Programs\MSI\MSI Software Install	Public
    Start Menu\Programs\MSI\Super-Charger	Public:Start Menu\Programs\MSI\Super-Charger	Public
    System Optimisers

    Please remove the following software:
    Code:
    Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
    This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

    If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

    10 Tips on How to Properly Maintain Your Computer


    Security App
    Code:
    Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
    Avast! can be a possible cause of BSOD. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

    Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

    Microsoft Security Essentials, Free antivirus for windows

    Malwarebytes Anti-Malware Free

       Information
    DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

    Disk Check

    Disk Check for errors on your Hard drive(s):

    Disk Check

    Start up

    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    Troubleshoot Application Conflicts by Performing a Clean Startup

    Startup Programs - Change

    SFC scannow

    Check windows for corruption:

    SFC /SCANNOW Command - System File Checker
    1. Click on the Start
    2. Scroll to Accessories
    3. Select Command Prompt > Right click and Run as Administrator
    4. Type
      Code:
      SFC /scannow
      My Computer


  7. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Quote:
    This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
    Code:
    Start Menu\Programs\MSI Public:Start Menu\Programs\MSI Public Start Menu\Programs\MSI\Battery Calibration Public:Start Menu\Programs\MSI\Battery Calibration Public Start Menu\Programs\MSI\BurnRecovery Public:Start Menu\Programs\MSI\BurnRecovery Public Start Menu\Programs\MSI\MSI Software Install Public:Start Menu\Programs\MSI\MSI Software Install Public Start Menu\Programs\MSI\Super-Charger Public:Start Menu\Programs\MSI\Super-Char
    What are the listed programs here supposed to mean?A battery calibrator, something that recovers burns apparenrtly, something that charges usb appliances faster,and some random MSI software.
      My Computer


  8. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #8

    VistaKing said:
    If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

       Tip
    if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary



    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    =====================================================================================

    Code:
    kd> lm vm intelppm
    start             end                 module name
    fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
        Loaded symbol image file: intelppm.sys
        Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
        CheckSum:         0000F4EC
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    CHIPSET DRIVER -
    Download
    As to the chipset driver, when I attempted to install it, it said that my system did not meet requirements. Venturing into intel's website, I discovered that the linked driver is, in fact, an older version of the one i currently have. Should I be downgrading it? If so, how would one go about doing this?
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9

    Wouldn't recommend downgrading a chipset driver .
      My Computer


  10. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #10

    So.... I removed ASC 6, installed Malwarebytes, removed a bunch of startup things, ran a disk check and SFC, and degragmented.
    I haven't had any BSODs since, so I guess it was either caused by ASC6?
      My Computer


 
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