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Repeated BSOD error 0x0000001e, even after factory reset
First post, and I hope I'm doing everything correctly! You guys have come up a lot in my myriad Google searches and you are awesome. I am here because I'm kind of at the end of my rope. I've attached the required SF zipped folder, if you just want to skip to that. Otherwise, please enjoy this very detailed account of the troubles.
Specs: Dell Vostro 3550, running Win7, Professional, SP1, 64-bit
Main stop error is 0x0000001e. (I was getting 0x0000000A for a while, but that's stopped)
The issue is with a laptop belonging to a family friend. She uses it for work. A week ago, she asked me to look over it because of constant errors, which turned out to be blue screens. I did some system restores to earlier points, which seemed to help. After working fine for the rest of the day and the next, i sent it back. She called me to tell me it was messing up again. Blue screens were back.
I started working on it again Saturday. Here's a list of common suggestions I tried. Most multiple times. None seemed to help or even suggest what the exact problem might be (such as Driver Verifier):
I know this particular error usually points to a driver issue, but I can't seem to pinpoint. I will say that I tried to update the ATI-related driver from Dell's website for this machine, but the BSOD interrupted it. I tried updating it in Safe Mode, but it won't run in Safe Mode. Also, the BSOD seems to coincide most following Windows Updates. Even after turning them off, though, there were still errors. Just much less of a pattern to them.
- Turned on driver verifier
- Installed & Ran Microsoft Security Essentials (Note: She did not have a virus program already installed)
- Ran tools chkdsk, Repair, and Memory Diagnostic Tool
- Did Google searches with the help of Blue Screen View
- Set computer back to Factory Image via Dell Backup & Recovery
- Updated drivers AND BIOS via Dell's website
In sum, my eyes are really starting to cross from non-stop searching and trial and error. I'm so afraid that if I do I clean install of Windows 7 (was able to find a link, here I think, to legit .ISOs), the BSOD will just come back because later because of some issue related to Windows Update or hardware after all.
Thank you in advance! And I hope I did everything by the letter. Please let me know if you need more information. And apologies if that was just too much info!