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Windows 7: BSOD when booting laptop from sleep

06 May 2013   #1
Pleonasm

Windows 7 64 bit
 
 
BSOD when booting laptop from sleep

Hello everyone, this is my first post on here :)

I recently tried to start up my laptop from sleep mode, just opening the lid, and it started up normally and I entered my password like normal, but once the desktop loaded it went to the blue screen. I didn't have any time to read the error codes because I wasn't looking at the computer at first, and just caught it at the end of the BSOD.

I looked at some of the info in BlueScreenView and it said the problem might be with ntoskrnl.exe, if that is any help.

Any help is greatly appreciated!


My System SpecsSystem Spec
.
06 May 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets run a SFC /scannow

Open an elevated command prompt . Click on the button type CMD inside Search programs and files . Right click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt opens to C:\Windows\System32>_

Type

SFC /scannow


Press <ENTER>

If it locates any corrupted files upload the CBS.log file
My System SpecsSystem Spec
06 May 2013   #3
Pleonasm

Windows 7 64 bit
 
 

I ran the scan and when it finished it said "Windows Resource Protection did not find any integrity violations."
My System SpecsSystem Spec
.

06 May 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

That is good .

Lets run a memory test

RAM - Test with Memtest86+

Take a close look at Part 3 if any Errors come up
My System SpecsSystem Spec
06 May 2013   #5
Pleonasm

Windows 7 64 bit
 
 

Okay I'll have to run this overnight cause I have some work to finish up first and I will post the results in the morning ASAP.

Thank you for your help
My System SpecsSystem Spec
06 May 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

It's better if you run it overnight

Uninstall These programs

Code:
avast! Free Antivirus
DAEMON Tools Lite
Spybot - Search & Destroy 2
Install MSE instead of AVAST
My System SpecsSystem Spec
07 May 2013   #7
Pleonasm

Windows 7 64 bit
 
 

Okay so I ran the memory test overnight, and it didn't get through the full 7 tests like the post you linked said, but it went through 5 and didn't give any errors. (I can run it again tonight if 7 tests are really needed)

Also I uninstalled those programs you listed.
My System SpecsSystem Spec
07 May 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Looking at your dump file . AVast was causing your BSODs


Code:
SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
My System SpecsSystem Spec
07 May 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Pleonasm View Post
Hello everyone, this is my first post on here :)

I recently tried to start up my laptop from sleep mode, just opening the lid, and it started up normally and I entered my password like normal, but once the desktop loaded it went to the blue screen. I didn't have any time to read the error codes because I wasn't looking at the computer at first, and just caught it at the end of the BSOD.

I looked at some of the info in BlueScreenView and it said the problem might be with ntoskrnl.exe, if that is any help.

Any help is greatly appreciated!
Startup from sleep, or from hibernation?
My System SpecsSystem Spec
09 May 2013   #10
Pleonasm

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Looking at your dump file . AVast was causing your BSODs


Code:
SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_AvastSvc.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
Ohh wow okay well I uninstalled Avast so hopefully the BSOD won't happen again. Thanks for your help!


Quote   Quote: Originally Posted by Kaktussoft View Post
Startup from sleep, or from hibernation?
I think it might have been hibernate actually, sorry for misleading title, I forgot I actually changed that a couple days ago lol.
My System SpecsSystem Spec
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 BSOD when booting laptop from sleep




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