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Windows 7: IRQL_NOT_LESS_OR_EQUAL; Log In/Win7 Startup BSOD 0x0000000a

06 May 2013   #1

Windows 7 Home Premium 64-bit
IRQL_NOT_LESS_OR_EQUAL; Log In/Win7 Startup BSOD 0x0000000a

Hello Everyone!

I hope I am doing this right. First time on the Forums, and I would be grateful if someone could help me this BSOD problem. I am hoping its just a driver issue. In short, I am getting the following BSOD after I log into Windows 7:
The problem seems to be caused by the following file: ntoskrnl.exe
Technical Information:
*** STOP: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000001,
*** ntoskrnl.exe - Address 0xfffff800030d1c00 base at 0xfffff8000305c000 DateStamp

About 2 months ago, I tried building my own system(first build). Everything was going all right for the most part. I had a BSOD a while ago, but I think it was related to my video card driver and/or monitor settings. I was going pretty good for a while after updating some drivers and changing some settings. However today I got a BSOD almost immediately after I log into my Windows 7 profile. I'm not sure if there was some kind of update that went wrong. I did try updating some software, drivers, and BIOS that I got from the ASUS website last Friday night. I'm not sure if installing some of that stuff did something, but it was working fine during gaming on Sunday.

I'm not sure how to proceed, and I could use some advice. Do I try using a Win 7 Repair Disc? I was hoping someone could help check the dmp file and see if it might be a driver that I could fix. I am just an enthusiast, so any help would be awesome.

Thanks for your time! -Frank

My System SpecsSystem Spec
06 May 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Run a memtest

RAM - Test with Memtest86+

Note   Note
Pay attention to Part 3

Update your LAN driver

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88000fad777, fffff88008870470, 0}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : SRTSP64.SYS ( SRTSP64+1c19e )

Followup: MachineOwner
SRTSP64.SYS = Symantec Real Time Storage Protection

Problematic Drivers :
IDSvia64 - Norton Internet Security

Ironx64.SYS - Symantec/ Norton NIS/ N360 driver
Uninstall Norton Internet Security and install MSE
My System SpecsSystem Spec
07 May 2013   #3

Windows 7 Home Premium 64-bit


Thanks for your quick response and your help! I didn't think it was my memory since I ran prime95 stress test before with no issues. Anyway, I ran memtest over night and into today and had no errors with 8 good passes. I uninstalled Norton Internet Securtiy, and I was able to login without BSOD. So far, so good! I had concerns with the latest LAN driver when I installed it on Friday, so I changed that to a slightly older revision too.

I am disappointed that Norton Internet Security failed me (perhaps for the last time). I have installed MSE for now too, but it has failed me before and I am not a big fan. I'll see how it goes though!

Thanks again for taking time to help me! -Frank
My System SpecsSystem Spec

07 May 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

You're welcome . If you get any more BSODs upload the dump file once more by using the tool again and clicking on the button on top GRAB ALL
My System SpecsSystem Spec

 IRQL_NOT_LESS_OR_EQUAL; Log In/Win7 Startup BSOD 0x0000000a

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