Computer BSOD's randomly

greenice · 07 May 2013

Last week I got a new Acer laptop. At first it was fine but then one day when I shut it down it BSOD, and after that it also happened while gaming and watching videos. Not sure if other information is needed but if so please just ask.

Dsprague · 07 May 2013

It looks like the problem is being caused by your graphics card driver:

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800828ca10, fffff80000b9c3d8, fffffa80084f9010}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
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Driver Reference Table - nvlddmkm.sys

Looking at the time stamp on the driver we can see it is out dated:

Code:

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f4f6000 fffff880`101f6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Oct 12 01:22:51 2012 (5077A92B)
    CheckSum:         00CE30F1
    ImageSize:        00D00000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: Drivers - Download NVIDIA Drivers