It has been happening for a month or so. I can be doing virtually anything and my computer will freeze up and die. I usually have Skype, Spotify, or Youtube up when it happens if that helps any. I read your tutorial and I have the attached dump files requested. I would appreciate any help this is really grinding my gears. Also is there any chance this could be an atikmpag.sys problem?
atikmpag.sys - Your video card driver . Update your Video Card
Install only the Driver Display
Hi,
from your crash logs:
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa800bd71010, fffff88004942f5c, 0, 2}STOP 0x00000116: VIDEO_TDR_ERRORCode:Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys Probably caused by : atikmpag.sys ( atikmpag+6f5c )
Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
Firstly update your ATI video driver, then see if issue remains?:
(Note: Only install the driver)
http://support.amd.com/us/Pages/AMDSupportHub.aspx
If your issue remains after driver update, Please follow this guide in order to troubleshoot your issue:
You also have MSE and Mcafee Installed, it is advisable only to run one AV
at any one time as it could cause issues, please remove mcafee:
Post back any progress
Cheers
Dave
- I went to the first link that you posted and I was unable to install a driver because it said it was no compatible with my hardware.
- Clicked on the second link I am just hitting dead ends not sure what to do next. I can update BIOS. I installed some updates for drivers off of HP's website but I am still experiencing crashes. The main trigger seems to be YouTube videos.
For me to give you the correct driver for your laptop. I need the entire model of the HP laptop. You said its a HP dv7 there should be numbers after the (-) under neath the laptop
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