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08 May 2013   #1

Windows 7 Ultimate x64

For the past month or more I have been getting the BSOD and an application to read the dmp files tells me it is the ntoskrnl.exe application causing this error.

I need help in getting this fixed.

Thank you,
~John Conklin

PS. I am attaching the dmp file as instructed in the posting instruction for this thread.

My System SpecsSystem Spec
08 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit


*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck E1, {fffff8000356dd50, 2, fffffa801203f190, fffffa801203f190}
Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
Followup: MachineOwner
Usual causes: Device driver

Please remove these programs and any other Registry utilities,
Windows 7 does not require them and they will most likely do more harm than good:

Ad-aware Antivirus
Advanced fix 2012
Ashampoo Anti-malware
Ashampoo WinOptimizer
Reg utility
Registry crawler

Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

Also run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Tip   Tip
Run these tests overnight

Post back any results


My System SpecsSystem Spec
08 May 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit

OK a number of things to start:

All of ths needs to go it is nothing but crap ware, and or is conflicting with other things running on your system:
Start Menu\Programs\Ad-Aware Antivirus
Start Menu\Programs\Advanced Fix 2012
Start Menu\Programs\Ashampoo\Ashampoo Anti-Malware
Start Menu\Programs\Ashampoo\Ashampoo Anti-Malware\Tools
Start Menu\Programs\Ashampoo\Ashampoo WinOptimizer 7
Start Menu\Programs\Glary Utilities
Start Menu\Programs\ParetoLogic
Start Menu\Programs\ParetoLogic\FileCure
Start Menu\Programs\RegInOut System Utilities
Start Menu\Programs\Registry Crawler
Start Menu\Programs\Registry Crawler
Start Menu\Programs\RegUtility
Registry Cleaner Tests - Why NOT To Use One!

Next please uninstall McAfee it is a known causer of BSODs use the McAfee Removal Tool to uninstall it. then replace it with a combination of Microsoft Security Essentials, and Malwarebytes Anti-malware. Tip when installing Malwarebytes be sure to uncheck the box that offers to start a free trial.

Once that is done run the system file checker to check for any (hopefully) repairable damage done by the registry "cleaners" and "optimizer" programs that you had installed.

Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.
My System SpecsSystem Spec



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