Windows 7: crashes and freezes

Daftman · 10 May 2013

Since 3 days I am having crashes and freezes in my WIN7 setup. The pc has been running problem free for about, 2 months. I did a fresh reinstall back than just to clean everything up, because my ssd was filling up.

When it crashes or freezes and I reset the pc, it first does not recognize my SSD anymore. Than I have to power it down, and start it again. After this procedure it reboots as it should.

The crashes don't seem to be related to anything specifically. This morning I have updated my graphics card already. Though I do suspect something with the internet drivers. However I have a dumpfile from DV so I have added it.

Hope to find a sollution soon, since my pc is practically useless in its current state.

x BlueRobot · 10 May 2013

Code:

BugCheck C9, {23e, fffff88004001308, fffff98005f16ee0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Driver Verifier has detected a I/O Verification error from a driver (see above), more specifically the first parameter highlighted in the blue text, indicates that the driver has marked a IRP packet pending, but didn't send a STATUS_PENDING response back to the call from the IoCallDriver routine.

Code:

1: kd> lmvm dtsoftbus01
start             end                 module name
fffff880`04000000 fffff880`04043000   dtsoftbus01 T (no symbols)           
    Loaded symbol image file: dtsoftbus01.sys
    Image path: \SystemRoot\system32\DRIVERS\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Timestamp:        Thu Jan 13 08:15:01 2011 (4D2EB485)
    CheckSum:         00047BDA
    ImageSize:        00043000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

dtsoftbus01.sys is part of the Daemon Tools program, which in turn is a very well known cause for BSODs for Windows 7, please uninstall the program and driver completely using these steps:

Quote: Originally Posted by Arc

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Daftman · 10 May 2013

Quote: Originally Posted by x BlueRobot

Code:

BugCheck C9, {23e, fffff88004001308, fffff98005f16ee0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1308 )

Driver Verifier has detected a I/O Verification error from a driver (see above), more specifically the first parameter highlighted in the blue text, indicates that the driver has marked a IRP packet pending, but didn't send a STATUS_PENDING response back to the call from the IoCallDriver routine.

Code:

1: kd> lmvm dtsoftbus01
start             end                 module name
fffff880`04000000 fffff880`04043000   dtsoftbus01 T (no symbols)           
    Loaded symbol image file: dtsoftbus01.sys
    Image path: \SystemRoot\system32\DRIVERS\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Timestamp:        Thu Jan 13 08:15:01 2011 (4D2EB485)
    CheckSum:         00047BDA
    ImageSize:        00043000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

dtsoftbus01.sys is part of the Daemon Tools program, which in turn is a very well known cause for BSODs for Windows 7, please uninstall the program and driver completely using these steps:

Quote: Originally Posted by Arc

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Is this a reaction to my dumpfile or is this a reaction on someone else's problem?

Arc · 10 May 2013

Quote: Originally Posted by Daftman

Is this a reaction to my dumpfile or is this a reaction on someone else's problem?

To your dumpfile only.

You posted in another one'sw thread, which is against the rules (as it is troublesome)

Quote:

Each person need to start his own thread. If you have already made a thread on the BSOD problem, go back to that thread and re-post in it. Please don't make duplicate threads.

See here: Blue Screen of Death (BSOD) Posting Instructions , post #2.

So we made your own thread. The results are arrived form your issue only. Follow it and post the results back. If BSODs continue to occur, post it following the Blue Screen of Death (BSOD) Posting Instructions next time.

Daftman · 10 May 2013

I am very sorry. I must have misread. I actually read it was against the rules to create a whole new thread for a simmilar problem. I am very sorry for that.

I have uninstalled Daemon tools. Sadly enough the SPTD option was not installed at all, still I have removed DT totally, so let's see how things are going from here.

Arc · 10 May 2013

And dont forget to disable Driver verifier. If it is needed at any point of time, we will suggest for it again. But Driver verifier will make the computer unstable and crash prone at its own, on purpose.

Daftman · 10 May 2013

Will do! I have just set up my pc for dumpfile creation like the "Dump Files - Configure Windows to Create on BSOD" thread suggests. If I have more BSOD's I'll upload them like I should

EDIT: AARCH! Still the pc freezes up while gaming. I'm not getting a BSOD anymore it just freezes with sound going into a loop. Can I continue in this topic? I'll run another Driver Verifier session.

x BlueRobot · 10 May 2013

Have you disabled Driver Verifier?

Run this command in a Elevated Command Prompt to make sure:

Code:

verifier /query

If Driver Verifier has been successfully disabled, then it should say that no settings are being verified or something along those lines.

Daftman · 10 May 2013

Yeah I have de-activated it correctly. I'm affraid I'm just going to reinstall my pc tomorrow and hope I'll never have this again.

Daftman · 12 May 2013

Seems I found the problem. I have updated the firmware of my SSD drive. This has solved the problem, for the last 2 days did not have any crashes or BSOD's.
I also updated the BIOS since I was in the updating mood, this solved a few stability issues for the RAM.

EDIT: Without re-installing my pc by the way.