New
#1
BSOD problem just browsing the web Ntfs.sys
I just had a problem today with this bsod i dont know much about it. Heres the file, if anyone can help it would be appreciated.
I just had a problem today with this bsod i dont know much about it. Heres the file, if anyone can help it would be appreciated.
BurrNinja
Lets see if you could do a SFC /scannow inside an elevated Command Prompt .
Click on the button type CMD inside the Search programs and files box inside the Start Menu . When you see CMD under neath Programs (1) right click on CMD and choose Run as administrator . On the User Access Control window click on the Yes button .
Command Prompt will open to to this path : C:\Windows\System32>_
Inside Command Prompt type in the command below and press <ENTER>
Code:SFC /scannowNoteThere is a space after the SFC
BSOD Analysis -
Code:BugCheck 24, {1904fb, fffff8800a0e30d8, fffff8800a0e2930, fffff88001237915} Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonRead+1b89 )The bugcheck that a problem has occurred with the ntfs.sys driver, this driver is used by the file system to read and write to NTFS hard-drives.Code:Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
Further down, I noticed that this address points to a address in non-paged pool, if I'm correct that is.Code:EXCEPTION_RECORD: fffff8800a0e30d8 -- (.exr 0xfffff8800a0e30d8) ExceptionAddress: fffff88001237915 (Ntfs!NtfsCommonRead+0x0000000000001b89) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000000030 Attempt to read from address 0000000000000030
I've noticed that a page fault occurred after the function call where the exception took place, see this call stack:Code:0000000000000030 Nonpaged pool
So, I'm guessing that the disk was trying to read from a region of non-paged pool, and then page something from paged pool into this address, but couldn't for some reason and therefore eventually began to crash.Code:fffff880`0a0e3180 fffff880`01237915 : nt!KiPageFault+0x23a (TrapFrame @ fffff880`0a0e3180) fffff880`0a0e3310 fffff880`01238f78 : Ntfs!NtfsCommonRead+0x1b89
-----------------------------------------------------------------
Steps -
Firstly, I would test the hard-drive for any file system corruption or physical disk corruption:
Run some hard-drive diagnostics and follow these steps:
Find your hard-drive manufacturer and run their tests.
Additional Tests:
Post a screenshot of Crystal Disk Info summary:
Check for any file system errors and bad sectors using Option #2 of:writhziden said:
Use this command with Disk Check:
Also, follow these steps to upload all the required files which help with the debugging:Code:chkdsk C: /f /r
Just to add:
Install Windows Service Pack 1 as it will increase system stability.
Then once installed please run Windows Updates and install all the latest updates.
http://windows.microsoft.com/is-IS/windows7/install-windows-7-service-pack-1
http://windows.microsoft.com/is-IS/windows/service-packs-download#sptabs=win7
cheers
Dave