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Random BSOD when using laptop.
Hi Guys,
My laptop has recently started giving me the BSOD and I have no idea how to go about fixing this.
I have read the post on what to do and the files you need should be attached.
Hi Guys,
My laptop has recently started giving me the BSOD and I have no idea how to go about fixing this.
I have read the post on what to do and the files you need should be attached.
The crash dumps are kinda old, more than one months.
This one indicates a hardware issue.
And this one ... probably a software issue.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, fffffa8005a3b038, 0, 0} Probably caused by : AuthenticAMD Followup: MachineOwner ---------
Please disable your webcam and see if it changes anything there or not. Also for further processing, upload your MSINFO32.nfo file.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa80064a7a00, fffff80000b9c3d8, fffffa8004d97010} Probably caused by : usbccgp.sys Followup: MachineOwner ---------
- Click on the start button
- Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
- File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
- Give the time for processing, it will save a .nfo file on your desktop.
- Zip it, and upload it following the instruction.
Thanks for the reply,
I have had problems with the webcam crashing and I have had to move the screen for it to fix itself. I have now disabled it and will see if it fixes the problem.
I have attached the MSINFO32 file you requested
Nice to have the msinfo file. Will compare it with any further crash dump :)
Now observe the situation ... if it crashing anymore or not. If it crashes again, post it following the Blue Screen of Death (BSOD) Posting Instructions. I am not sure that the webcam is the source of all the issues, but it is one of the problematic elements for sure.