BSOD a little bit after start up. STOP: 0X0000001E

thesilkroad · 11 May 2013

My computer overall has been so weird lately

1. It started to reset instead of shutting off for a while.
2. Then it did not wanna turn back on after it went to hibernate, it turned on and it turned off right away, it restarted till i held down the power button. I disabled hibernate
3. At one point the folders took a while to load, and when they did it would only show the thumbnail for a bit o sometimes no thumbnail it was weird.
4. Now finally i got a BSOD, I'm in safemode right now.

What could be the problem? i am completely lost here. I'm about to do a clean install of windows 7 but i have so much stuff i do not really wanna lose.

also all this has been happening in the course of around a month.

koolkat77 · 12 May 2013

Daemon Tools/Alcohol %

dtsoftbus01.sys Fri Jan 13 19:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

AppleCharger.sys is a known cause of blue screens. Recommend to uninstall completely with Revo Uninstaller.

AppleCharger.sys Wed Nov 2 08:46:00 2011 (4EB0AEE8)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

Tip

Revo Uninstaller

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip

Do this test overnight.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
~~4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+~~
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 12 08:12:57.477 2013 (UTC + 6:00)
System Uptime: 0 days 0:16:57.710
BugCheck 1E, {ffffffffc0000005, fffffa800c58c3ef, 0, 7efa003c}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 12 07:53:17.549 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:01.782
BugCheck 1E, {ffffffffc0000005, fffffa800c585610, 0, 7fffffa8000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  SearchIndexer.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 12 07:47:15.179 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:42.412
BugCheck 1E, {ffffffffc0000005, fffffa800c6183ef, 0, 7fffffa003c}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 12 07:24:12.215 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:23.074
BugCheck 1E, {ffffffffc0000005, fffff80003483fe0, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KiRequestProcessInSwap+60 )
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 12 07:17:45.731 2013 (UTC + 6:00)
System Uptime: 0 days 0:03:17.965
BugCheck 1E, {ffffffffc0000005, fffffa800c6443ef, 0, 7efa003c}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  AdAwareService
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

thesilkroad · 12 May 2013

I did everything from above, and it wouldn't fix it. So i tried a clean install of windows and its still giving me a BSOD. I tried using only one stick or RAM and rotating it but it stills happens. What is going on! Would it be my hard drive?

thesilkroad · 12 May 2013

I'm gonna try installing windows on my second HDD, see if that works.

Northernsoul55 · 12 May 2013

Hi,

Please post up a new log so KoolKat can further analyse your issue.

Also please state what were the results of each test performed?

1. SFC
2. HHD Test
3. Disk Check

Cheers

Dave

thesilkroad · 12 May 2013

So I installed windows in my second HDD and I have not had a BSOD since. That's what I get for buying the cheapest HDD in newegg :/ . Now I'm habit another problem where windows update keeps just refuses to download

koolkat77 · 12 May 2013

thesilkroad said:

So I installed windows in my second HDD and I have not had a BSOD since. That's what I get for buying the cheapest HDD in newegg :/ . Now I'm habit another problem where windows update keeps just refuses to download

Post a screen shot of the error codes?

thesilkroad · 13 May 2013

koolkat77 said:

thesilkroad said:

So I installed windows in my second HDD and I have not had a BSOD since. That's what I get for buying the cheapest HDD in newegg :/ . Now I'm habit another problem where windows update keeps just refuses to download

Post a screen shot of the error codes?

okay, this is so weird. I got them both after a bit. This is so frustrating

NoelDP · 13 May 2013

The first error usually means that another installation (not necessarily a WU) is waiting to complete).
The literal translation of the second is 'The caller aske for data that is not in the data store'
I suspect that I know what the error may be - to confirm this, please post an MGADiag report

Note: - this does NOT mean that I suspect that your installation is counterfeit - it's merely a quick way of narrowing down the diagnosis to two potential causes.

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

https://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

thesilkroad · 13 May 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FWXD7-DK9Y8-GGTP3
Windows Product Key Hash: bmx3Q9joUNc0nZb3b7J6NzjI7GQ=
Windows Product ID: 00359-029-2949972-85193
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {093B0EC2-5DC4-4282-BFB8-01BF4508347C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{093B0EC2-5DC4-4282-BFB8-01BF4508347C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GGTP3</PKey><PID>00359-029-2949972-85193</PID><PIDType>5</PIDType><SID>S-1-5-21-3939780703-530021132-2324080444</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion major="2" minor="7"/><Date>20120822000000.000000+000</Date></BIOS><HWID>57B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-029-294997-01-1033-7600.0000-1332013
Installation ID: 000974653315524386361280611473338532976691985425353932
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GGTP3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/13/2013 5:12:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAAEAAAAAQABAAEA6GGGYv8LEsJc2XLu7haGLaiXTpH2qAuqTfZ0KZZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG					
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  MATS			ALASKA		A M I

The CD is legit, maybe old (2009) but it is legit, and it has worked before. I also got this weird screenshot.