BSOD Uninstalling Hot spot Shield


  1. BryanJames16
    Posts : 123
    Windows 7 Ultimate 64-bit
       New #1

    BSOD Uninstalling Hot spot Shield


    Hello!
    I have seen some ads and it installs "hot spot" shield. I uninstalled it because I really don't need it. After uninstalling, I got a dialogue box saying "you need to restart computer.." (something like that). After that, I got a blue screen error with an error code: "0x00000001a" (I really don't know if it's the right error code). I reboot the computer. After showing the desktop, a UAC appears. I checked it's location and it says it came from "app data" (not sure), msconfig, services. I pressed "no" because I believe that it's a harmful bot, virus or whatsoever. Nothings went wrong after that. Today, I opened my Laptop and my PC hangs. I need to restart it again to work normally. I currently have the "SF Diagnostic Tool". But I didn't do anything unless it was said by any BSOD or ADMIN team. Please help! thanks!
      My Computer
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  3. cipley
    Posts : 181
    Windows 7
       New #2

    well start by doing so!
    how will we get any info if you don't attach the files gotten from SF tools
      My Computer
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  4. BryanJames16
    Posts : 123
    Windows 7 Ultimate 64-bit
    Thread Starter
       New #3

    Hello! Here's the result!
      My Computer
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  6. cipley
    Posts : 181
    Windows 7
       New #4

    no .dmp files in there...
    are you sure you clicked "GRAB ALL"?
    be sure to check here: Blue Screen of Death (BSOD) Posting Instructions especially Dump Files - Configure Windows to Create on BSOD
      My Computer
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  7. BryanJames16
    Posts : 123
    Windows 7 Ultimate 64-bit
    Thread Starter
       New #5

    yes! I used the "GRAB ALL" button and run the program as administrator. I wait until I received the "thank you" dialogue box. I 'll try it again.
    ...
    ...
    Here's the result:
      My Computer
    Quote Quote

  8. cipley
    Posts : 181
    Windows 7
       New #6

    it's still not there :\
    if you have configured via here: Dump Files - Configure Windows to Create on BSOD
    you may need to wait for another BSOD to occur before you can get the dump files
      My Computer
    Quote Quote

 

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