BSOD while playing marvel heroes

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  1. Posts : 30
    windows 7 home premium 64 bit
       #1

    BSOD while playing marvel heroes


    BSOD happening repeatedly while playing marvel heroes, also happens while idle or web browsing. Please let me know if I missed some information you need.
      My Computer

  2.    #2

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8000327166b, 0, 7efa0000}
    
    Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
    Code:
    Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
    Code:
    4: kd> !error ffffffffc0000005
    Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    There seems to be some memory access violations, this is usually caused by drivers referencing invalid memory addresses.

    Remove (suggested):

    Code:
    Pando Media Booster	c:\program files (x86)\pando networks\media booster\pmb.exe
    Read this thread for information:

    It appears you lack any real-time protection, strongly suggest installing these free programs which have proven to work the best with Windows 7:

    Install and perform full scans with:

       Information
    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

    You can also view this thread for a complete free and lightweight security protection combination:

    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

       Information
      My Computer


  3. Posts : 30
    windows 7 home premium 64 bit
    Thread Starter
       #3

    While reading your post my pc crashed again here is the log I got.
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFFA800E3F7BB0
    BCP3: 0000000000000000
    BCP4: 000000007EFA8000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\051313-33243-01.dmp
    C:\Users\Floyd\AppData\Local\Temp\WER-95051-0.sysdata.xml

    I just removed pando will see if it helps thank you very much.
    I followed the guide for driver verifier but all drivers were microsoft should I check all of those since its all that is showing up?
    Last edited by trampy; 13 May 2013 at 12:31. Reason: more information
      My Computer


  4. Posts : 30
    windows 7 home premium 64 bit
    Thread Starter
       #4

    more information


    pc just BSOD again here is the log

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: c9
    BCP1: 0000000000000220
    BCP2: FFFFF88009766710
    BCP3: FFFFF980461B2DC0
    BCP4: FFFFFA800E6D4520
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\051313-36457-01.dmp
    C:\Users\Floyd\AppData\Local\Temp\WER-121493-0.sysdata.xml
      My Computer

  5.    #5

    No I wouldn't, although another excellent debugger Northernsoul55, managed to spot something which I managed to miss, and here are the results:

    Code:
    ROOT\LEGACY_MUP\0000  The drivers for this device are not installed.
    The MUP is part of the Multiple UNC Provider service, which is part of the Windows filesystem, I would suggest this:

    Scan for any missing, modified or corrupted protected Windows files with:

    You may also read this link also provided by Northernsoul55:
      My Computer


  6. Posts : 30
    windows 7 home premium 64 bit
    Thread Starter
       #6

    Should I re-install the mup service? just checking before I move forward.
      My Computer

  7.    #7

    Yes I would, try seeing if Windows will detect this service as missing with SFC /SCANNOW command, and could you upload the other dump files with the same tool used in your first post?
      My Computer


  8. Posts : 30
    windows 7 home premium 64 bit
    Thread Starter
       #8

    here is the new log
      My Computer


  9. Posts : 30
    windows 7 home premium 64 bit
    Thread Starter
       #9

    I have another problem now, when I try to uninstall a program I also get BSOD and sometimes I get the message Windows installer service cannot be accessed.
      My Computer

  10.    #10

    Code:
    BugCheck C9, {220, fffff8800956e710, fffff9808d75edc0, fffffa8011ace080}
    
    *** WARNING: Unable to verify timestamp for LGVirHid.sys
    *** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
    Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
    This bugcheck that the Driver Verifier setting I/O Verification, has detected a I/O violation.

    Update:

    Code:
    4: kd> lmvm LGVirHid
    start             end                 module name
    fffff880`0d543000 fffff880`0d545480   LGVirHid T (no symbols)           
        Loaded symbol image file: LGVirHid.sys
        Image path: \SystemRoot\system32\drivers\LGVirHid.sys
        Image name: LGVirHid.sys
        Timestamp:        Tue Nov 24 01:36:48 2009 (4B0B38B0)
        CheckSum:         00012CDE
        ImageSize:        00002480
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Logitech Gamepanel Virtual HID Device Driver seems to very outdated and causing a few problems, update the driver from here - Support + Downloads

    Disable Driver Verifier using:

    Afterwards, I would suggest running a Repair Install.
      My Computer


 
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