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Windows 7: Random BSOD's over the last couple of days.

22 May 2013   #11

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Man! I am going to be banned for being such a technotard.
The minidump directory was empty. I tried again with the zip but I think it is pretty much like the last one. I tried to include the minidump direstory into the zip but it wouldn't go saying that it was empty.

My System SpecsSystem Spec
23 May 2013   #12
x BlueRobot


Do you have any file removal programs enabled or installed? Any scheduled disk cleanups? These will remove the Minidumps.

Ensure the your settings are the same as seen in Step #6 - Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
23 May 2013   #13

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Ah yes. I so use Advanced System Care. I will have to disable that.

Thanks, Rich
My System SpecsSystem Spec

24 May 2013   #14
x BlueRobot


Okay, hopefully you will be able to upload your dump files.

On a side note, I wouldn't recommend using any registry cleaners or performance programs at all - Registry Cleaner Tests - Why NOT To Use One!
My System SpecsSystem Spec
28 May 2013   #15

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks so much X-Bluerobot! I followed your suggestion and disabled the registry cleaner and also deselected anything that looked like it might delete anything to do with log or error files. I hopefully now have something you can use. Thanks again for all of your help.
My System SpecsSystem Spec
29 May 2013   #16
x BlueRobot


BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys

Probably caused by : iaStor.sys ( iaStor+2cdb1 )
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
0: kd> lmvm iaStor
start             end                 module name
fffff880`0100d000 fffff880`013af000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri May 20 17:52:24 2011 (4DD69C48)
    CheckSum:         0008CA08
    ImageSize:        003A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel Rapid Storage driver (form part of your ACHI/RAID driver) is causing problems, this driver is well-known to cause problems with several operating systems.

I would remove the driver completely using these steps:
  1. Go to Device Manager
  2. Expand Disk Devices, remove the drivers for each device.
  3. Reboot
  4. Windows will auto-configure the driver msahci.sys
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`06a17000 fffff880`074c2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Mar 15 01:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update to the latest WHQL driver, which has been tested by Microsoft for compatibility:

Version: 320.18
Release Date for Desktops and Notebooks : May 23rd 2013
In Device Manager:

Start Menu\Programs\Advanced SystemCare 6
Start Menu\Programs\IObit Malware Fighter
Start Menu\Programs\Norton
Start Menu\Programs\Norton Security Suite
Norton is a known cause for BSODs with Windows 7, please remove the program with the Norton Removal Tool, then use the Revo Uninstaller to remove the other two programs, which are more likely to cause further problems for your system.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
29 May 2013   #17

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thank you so much X Bluerobot!!!!
I have all but the first suggestion completed and I just wanted to double check before I take that step.
On my Device Manager it calls id "Disk drives" rather than "Disk devices". I assume we are talking about the same thing, but I wanted to be sure.
So I go into each of my 4 hard drives and remove the drivers? Then reboot and Windows will take care of the rest? Is that correct?

Thanks again, Rich
My System SpecsSystem Spec
29 May 2013   #18
x BlueRobot


Yes, it should work, upon reboot Windows will automatically configure it's own drivers.
My System SpecsSystem Spec
29 May 2013   #19

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks again for all of your help X Bluerobot! I have followed all of your suggestions and things so far are running smoothly. I have one last question. Do you feel that the free version of MalwareBytes and Revo are good enough, or would it worthwhile buying the paid version?
My System SpecsSystem Spec
30 May 2013   #20
x BlueRobot


The Revo is just a free trail, I usually only recommend it when removing programs which are known to cause problems, most programs will have their own removal tools. I tend to just remove the program through the Windows Control Panel.

I use Malwarebytes (Free), SuperAntiSpyware (Free) and Microsoft Security Essentials, all fully updated with the latest security definitions and have had no problems at all.

Glad everything seems to be running fine :)
My System SpecsSystem Spec

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