bsod , loss of internet randomly and laptop wont go to sleep

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  1. Posts : 7
    windows 7 home premium 64
       #1

    bsod , loss of internet randomly and laptop wont go to sleep


    I'm new and have been having a few problems of late , first was with the utorrent3. something and how it would freeze on checked or have problems once computer came back on from sleep mode , so i downgraded then I had a random blue screen which i cant remember the title designated to that particular one.

    for the last couple of days my computer now wont go on sleep unless i restart and it will randomly lose internet connection , messengers and things like that work but web pages will not come up though other computers in the house do not have the same problem and when i look in network it says laptop is hooked up to network and wireless is fine.

    I the same problem above this morning and decided to let windows do its update , it was turning off as it usually does but took 15-20 minutes just stuck on shutting down page and that has never happened before now then when it was restarting before it began the updates a Driver_ power_ failure came up .

    computer updated after that and came on as normal , my net is working for now but i would like to clear this up as soon as posisble.

    I tend to keep laptop on sleep mode and i restart it at least once a week , im out of the house from about 3pm to 1130 at night so im not on at those times . I do tend to keep laptop hooked into ac adapter unless i move it , ive been more conscious of that lately.

    I cant think of anything else ive left out , any help would be greatly appreciated !!


    hp pavilion dm4 laptop
    8gb of ram
    intel core i5-2430M processor
    windows 7 home premium x64
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Hi,

    From your crash logs:

    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa800bc07060, fffff80000b9c3d8, fffffa800796c010}
    *** WARNING: Unable to verify timestamp for nusb3hub.sys
    *** ERROR: Module load completed but symbols could not be loaded for nusb3hub.sys
    Probably caused by : nusb3hub.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    Stop message 0x0000009F Descriptive text: DRIVER_POWER_STATE_FAILURE
    Usual cause: A driver is in an inconsistent or invalid power state.

    Update these drivers:

    Driver: nusb3hub.sys
    Refers to: NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    Try OEM first - Drivers available at the following link require registration and a lot of research:
    http://www.renesas.com/supp/

    Driver: Netwsw00.sys
    Refers to: Intel® Wireless WiFi Link Adapter

    Driver: igdkmd64.sys
    Refers to: Intel Graphics driver
    Dated: Wed Jul 27 00:22:40 2011
    Web-site: https://downloadcenter.intel.com/Default.aspx
    Note: Run the Intel® Driver Update Utility

    Free up the startup.
    Click on the Start button
    Type “msconfig" (without quotes), click the resulting link. It will open the System Configuration window.
    Select the “Startup” tab.
    Deselect all items other than the antivirus.
    Apply > OK
    Accept then restart.

    cheers

    Dave
      My Computer


  3. Posts : 181
    Windows 7
       #3

    Adding to NorthernSoul's post

    - This driver's faulty: NEC Electronics USB 3.0 Host Controller Driver
    Code:
    *** WARNING: Unable to verify timestamp for nusb3xhc.sys
    *** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
    Probably caused by : nusb3xhc.sys
    Code:
    fffff880`06800000 fffff880`06838000   nusb3xhc T (no symbols)           
        Loaded symbol image file: nusb3xhc.sys
        Image path: nusb3xhc.sys
        Image name: nusb3xhc.sys
        Timestamp:        Fri Jun 10 15:00:38 2011 (4DF1CF26)
    To update, preferred to obtain the driver from the OEM website (in your case, HP)

    - And this
    Code:
    fffff800`0503c518  fffff880`0686810cUnable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Netwsw00.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
     Netwsw00+0x2a10c
    Code:
    fffff880`0683e000 fffff880`07382000   Netwsw00 T (no symbols)           
        Loaded symbol image file: Netwsw00.sys
        Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
        Image name: Netwsw00.sys
        Timestamp:        Tue Feb 21 01:26:23 2012 (4F42904F)
    Intel Wireless WiFi Link Adapter Intel® Customer Support
      My Computer


  4. Posts : 7
    windows 7 home premium 64
    Thread Starter
       #4

    the intel download utility wont work even with me updating java it keeps saying it failed
      My Computer


  5. Posts : 181
    Windows 7
       #5

    probably blocked automatically?
    can you check java applet permission in your browser?
      My Computer


  6. Posts : 7
    windows 7 home premium 64
    Thread Starter
       #6

    nvm ive got everything from intel , im having problems with the nec usb thing
      My Computer


  7. Posts : 7
    windows 7 home premium 64
    Thread Starter
       #7

    for Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe)

    it said my computer didnt meet basic requirements for installing the software but it didnt tell me what specifically wasnt met though it extracts everything first before that popup
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #8

    Hi,

    Try this driver:

    Renesas electronics USB 3.0 host controller driver

    cheers

    Dave
      My Computer


  9. Posts : 7
    windows 7 home premium 64
    Thread Starter
       #9

    Northernsoul55 said:

    i found that one by googling ty, the one on hp website was from like 2010
      My Computer


  10. Posts : 2,014
    Windows 7 Professional 64bit
       #10

    Looking back at your logs, I noticed a new entry which wasnt in the 11/05/2013 logs,
    but was in the 15/05/2013 logs:

    Code:
     
    fffff880`095a6000 fffff880`095b4000   MpKsla29b172
        Timestamp: unavailable (00000000)
        Checksum:  00000000
    I am unable to find any reference to this whatsoever and suspect Virus/malware.

    Please download Malwarebytes:


    Download


       Note
    Do not start the free trial of Malware Bytes, deselect that option when prompted.

    Run a full scan once downloaded, installed and updated.

    Also scan the system for possible virus infection.

    https://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
    http://support.kaspersky.com/5350?vs=s88446#s88446

    Post back any results

    cheers

    Dave
      My Computer


 
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